Nicole H Wyc

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Verified Reviewer

Didn't add fuel points

Kroger - Didn't add fuel points
Kroger - Didn't add fuel points - Image 2
My fuel points was not added to my Kroger card from shopping at krogers I'm a employee at Kroger's store #598
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Preferred solution: My 60 points add to my Kroger plus card please

Anonymous
map-marker Alamogordo, New Mexico

Price corrections

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hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store. i can plan my trips so i dont hit rush hour but still once in a while there are no checkouts and the lines are from the front of the store to the back.
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User's recommendation: check your receipts

Anonymous
map-marker Houston, Texas

False advertisement

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Kroger - False advertisement
Kroger - False advertisement - Image 2
Manager rearranged the shelf to make it look as if I was lying. To get a discount. Didnt look me in the eye and was condescending. Totally disrespectful to my issue. Ive always worked in service as a customer facing employee With Pitney Bowes for two decades. The customer service yesterday was poor
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User's recommendation: That’s up to the individual

Mehr Aez

Forced login to view site

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I try to view any product and I am directed/forced to a login page. Can't get any free information about the products they sell.
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Preferred solution: The ability to view product details without being shunted to a login page.

User's recommendation: Don't Shop There

Terry H Ngy

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Verified Reviewer
| map-marker Spanaway, Washington

Need live agent

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Still saying my email is invalid. Days ago told tech would work on it.#6575****. Haven't heard a word.
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Katia R Kpg

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Verified Reviewer
| map-marker Brownstown, Michigan

Me cobraron de mi tarjeta de crédito y no de wic, fui a solucionar y no me atendieron

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En la tarde fui al kroger de autor loop,a buscar las cosas de mi bebé en wic y a la hora de pagar no me cobraron de la tarjeta, si no de la de crédito q solo llevaba a parte un helado y un té.
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Loss:
$74

Preferred solution: Full refund

Davids p

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Verified Reviewer
| map-marker Lynnwood, Washington

Due to the 24 Billion dollar merger the employees have gone crazy...Scary Crazy!

David CraigMr. Rodney McMullen:

For starters many years ago back in the early 80s I worked at one of the very first Fred Meyer stores on 82nd and Division in SE Portland OR. Which the manager Chuck Gibbins, whom, Im sure helped me set my own corporate culture that my employees follow and live by even today! Chuck was a real pro and knew how to fairly treat all peoples including customers and employees!. I loved the job but hated the location being I was born and raised in Washington near Seattle, so I moved back to Seattle. That being said I have since then always shopped at my favorite store for more than just food and fuel for all these years, I would say I spend close to and some times more with fuel etc. over $2000.00 plus, per month at the Fred Meyer store in one of your two locations one on 164th ST. Lynnwood WA. 98087 and the other on 196th ST. SW. Lynnwood WA. 98036 which happens to be the store Im writing about today. So here is what happenedI was purchasing groceries just like I do almost every day when Im in town. Ever since August your company seems to make up its own laws regarding age verification even thought the state of Washington laws only state customers purchasing alcohol must be 21 years of age if there is any doubt about their age then any picture ID is required for verification purposes! Im 62 years old and even a blind person can see that Im clearly over 21 years old! Im used to your store asking for ID each time I purchase my Non-alcoholic beer even though absolutely no other store asks for my ID! Bad PR on your part! Anyway just like every day since Aug 2022 I showed my ID and your cashier freaked out said it was fake, because it has clear tape on the very left bottom corner which has been there for almost a year! He then indicated I was a crazy, poor, homeless, person with fake ID! And he refused to sell me the Non alcoholic beer! I said look Im 62 years old I come here every day and have been for 40 years in fact I used to work for Fred Meyers years ago! I said clearly you can see Im over 21 as defined by Washington State law for the purchase of Alcohol!, common man think outside the box! Then I said look there is my login to your register with my name and phone number that has been in your system for well over 21 years! Look at me and the picture on my ID clearly its me and clearly Im over 21 cant you think outside the box? He said its fake ID and Im crazy!! So then I asked for management and I was so upset that one of your employees referred to me as being a crazy, homeless, person and that I had fake Id when in reality I used that very ID yesterday and every day since August of 2022 when you guys initiated your own laws requiring a senior citizen of 62 years old to show they are over 21 which yes, is a state law but like I said, no law exists that require your employees to ask for the ID of the customers whom obviously look over the age of 21! I was so upset I left with no groceries and went to your other Lynnwood location where they accepted as usual my ID in its current condition! It only shows you train your employees to have ZERO ability to think on their own! WOW! From your corporate point of view Are they all ignorant? Thats what it looks like from your customers point of view! Shame on you! The fact that your employees accused me of being poor, homeless, and having fake ID is just crazy!! When in fact I drove to your store in my very expensive Mercedes Benz SLK Roaster and I was wearing a very expensive Rolex watch and I even showed your demanding employee about 10 credit cards including my Debit card with a private/blue chip account! He was adamant that I should be poor, homeless and possess fake ID! He said my ID must be fake all because it had a tiny piece of clear tape on the bottom left corner he made a theatrical production over a tiny piece of clear tape that was clearly just holding the visible worn corner together! I said Hey look at me... do I look over 21?? And look.. Im 62 years old why would I have fake ID?? FYI: Your store is the only store that ever asks me for ID!! Then I said the corner has come loose on my ID so I put a tiny piece of clear tape on it until my license expires its worn because its 4 or 5 years old give me a break buddy! It is 100% valid and looks just fine! I come here many times a week and you guys check my ID every time for which he just dismissed everything I said, and treated me like a complete piece of *** in front of 20 or more customers and employees of which I see and interact with almost on a daily basis because I frequently shop there! !! TALK ABOUT EMBARESSING! So I asked for the manager and he was even worse!! I then told your threatening assistant manager (he kept clinching his fists as if he was going to hit me while he turned beat red and was clearly pissed to have to deal with your customer!! Scary!! This guys needs to be fired) I said that I will never spend another dime in this store again, this after I even offered them to call Lynnwood police for them to come and prove who I was and he just didnt care he has absolutely zero, retail, customer service relation, skills whatsoever! It simply was pathetic, scary and completely unnerving, to be treated like a worthless piece of furniture in a store I frequent almost daily! That guy is costing you money and future customers he needs to be fired immediately! Hes the reason people will come back to your store (like in Wal-Mart stores you want that happing at Kroger too?) with a gun and start shooting everyone! Your employee is clearly inviting and instigating violence against not only me but potentially all those customers including older and younger men, women, and even little children in your store! I may also be adding to my suit against Kroger safety concerns and issues including your lack of security and safety for your all of your customers and employees. When I got home I contacted one of my two attorneys I have on call for my corporate needs to discuss what can be done and Im that close to giving them whatever it takes if necessary to go after Kroger INC. Including each and every employee involved in this case! (3) My attorneys thoughts were for a stipulated dollar amount of say100 million dollars in a suit to gain traction for the way I and others are treated at your stores and for the safety of customers and employees that you must not care about as well! Part of suit proceeds will also fund my social media posts and updated announcements regarding Kroger responses for this entire unfortunate situation that occurred in a Kroger store not mention the safety issues and the scary atmosphere created by corporate lack of leadership along with the shameful, embarrassing way, I was treated! For which my attorney indicated may certainly stall or kink your merger deal to some extent! For which I said wow, they cant even control the toxic employees they currently have. now they want even more employees! This could be very dangerous to the public as a whole! I think we should proceed if Krogers response is going to as reprehensible as I anticipate! My suit will not only be covered all over social media to alert customers but also I can arrange my employees to protest outside of each Fred Meyers store fronts with huge signs to make everybody aware of your unfair, demeaning, deceptive, racists, threatening, corporate business practices! Shame on your company! We will most likely be adding the following charges and offences for the reprehensive actions from your company and your staff to the suit as well: Defamation of character, tort and civil wrong doing, Racism meaningfully and harmfully directed at and against me and including the elderly in general, Racism against the hard of hearing. False accusations against me. Disorderly conduct in a public place instigated and drawn upon by your employees! Verbal assault. Threat of physical violence and motioning of assault from your Assistant manager! Demeaning and Derogatory Abusive verbal Abuse in a public setting with full and complete intent to publicly humiliate and shame a private individual and/or citizen in a public forum causing unnecessary and meaningful shame and embarrassment, Threatening assault and battery from your assistant manager who clearly has a hot head and constantly kept clinching his fists as if to strike me, which scared the *** out of me!. Your asst. Manager kept telling me to shut up and stop yelling for which I told him Im not yelling at all and I said man, Im 62 years old and I have 65% hearing loss in my left ear so I speak a bit louder so take a chill buddy! Then he went over the line by threatening me when he got within inches of my face screaming when I pointed at him and said wow you cant think outside the box in order to take care of a customer! He kept yelling are you pointing at me!!! Well are you??? For which I responded withlook all Im saying is it seems you guys cant think outside the box! Im your customer for 40 years now so how dare you embarrass me and treat me like a criminal thug! Remember without me and all your customers money youre out of business! You need to chill if you want to keep customers! I added, I would never treat my customers like you guys are doing to me!, Shame on you, and he just kept saying shut up! All I could think was WOW is this for real?! I also wondered if any of my clients were there at that time watching this entire ordeal unfold! How Embarrassing! Im still in shock! And I am totally flabbergasted; this entire situation is absolutely unacceptable on every level!! Its just amazing! I think you may need to have at the very least a companywide employees meeting to cool your employees down, clearly theres a reason for their outward total frustration and animosity towards your paying customers, which is cause for concern they are afraid of losing their jobs due to the impending merger! Im pretty sure its seriously affecting your bottom line you need to calm them down and keep them in the loop because as of now wellIt's not at all good guys! I own several businesses myself and I know in the Lynnwood area there is a homeless crisis that is almost getting out of hand affecting all the businesses but for your employees to assume Im a homeless person??? Who is wearing a Rolex watch???! I'm pretty sure the homeless don't own Rolex watches..I mean come on! Not to mention they see me when Im there almost every day!!! I have never had any negative interaction with anybody at any of your stores ever in 50 plus years! Clearly these days your employees behavior is just unbelievable and more than flat out RUDE and scary! Its certainly 100% unacceptable! I herby demand an apology and hope the assist manger is terminated! I need to know what your intentions are to make me whole again! Its not so much about the money its about not only the principal but also the defamation of character coupled with the total Embarrassment I suffered and also, frankly my concerns for everybodys in store safety! Your prompt response to this letter determines my next move to either sustain or move forward with litigation including several charges brought up against your employees individually and together collectively! I assure you my outspoken Social Media presence can and will be heard at every outlet and every level imaginable!

This is 2023 and events like this are so unacceptable and in excusable and extremely hard to comprehend!Not to mention its all just so wrong for business on every level! As we all know when your customers that you spend millions on RD and Advertising dollars to gain your customers then for them to see the video of the events that occurred on 01/02 2023 at 4:55PM at Fred Meyers Shopping Center (self checkout stand at the 196th SW. location in Lynnwood WA. 98036) The public will make its judgment call regarding Fred Meyers with their corporate culture that allows for distasteful, disrespectful, dangerous and a outright scary atmosphere! Possibly causing proceedings for the piercing of the corporate shield which as we both know would be devastating to Kroger Inc. and its Shareholders of which I am also a Shareholder! It seems as if a few bad or worried, scared, employees have created an atmosphere where families including with little innocent children go to shop in what was once thought to be a safe environment which as the video shows is clearly anyplace but safe these days Period! I believe we will make the general public think Is it worth shopping in such a hostel and dangerous environment I think most would stay away just when you want to add even more stores as a share holder I have to say this isn't going to be good! With thousands of correctly presented social statements negative reviews, and copies of Krogers response posts etc. circulated all over every branch of social media, newspapers and if necessary, billboard signage! Not to mention the FTC response and rules regarding pending or impending law suits. I think social media can and will warn and alert the general public and all rational thinking peoples to stay away from any stores that may harbor and encourage such a dangerous and hostel atmosphere which may encourage employees to act out in a dangerous manor towards a comprised customer base of any age customers let alone the Elderly, men and women, including with their Grand children! Especially when Kroger's management and corporate culture clearly shows and allows and possibly encourages such poor behavior in a public forum on public accessed premises! Letting employees run rampant with such absurd antics which as we all know is and has never been accepted by any corporation no matter how many stores you may own and operate! As we both know any suit can have a big impact (especially on say a 24 billion dollar acquisition) one would suspect! A copy of this letter may also be going to the SEC and FTC as well depending on Krogers responses! The way I was treated is inexcusable and your Kroger entity needs to address the above many, mentioned issues. Also, Kroger needs to also make me whole again as I did not ask for this situation to occur in any way, shape or form! I am a customer in good standing and have done absolutely nothing wrong, nor did I provoke or insight any such deplorable behavior from your establishment including your employees whatsoever! Your time and consideration in this matter is genuinely appreciated.

Once a great customer, Its now up to you

Sincerely David Craig

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5 comments
Guest

In this sad country, everyone in grocery stores is carded. Why, I don't know.

This is not done in Europe or many Asian countries. If by chance, your complaint reached its intended party, I don't know that it will be read. It's short story length and you didn't even break it up into paragraphs.

It is just a solid wall of text. Unreadable.

Guest

C'mon you old B d...You don't have an attorney. IF you did, they would have told you this is state law.

EVERYONE must be carded. Even coots who look 100 years old.

Why don't you calm down, go home, and stay out of the way of people who are trying to enjoy life? This is why your kids don't speak to you anymore and only let you talk to the grandkids a couple of times a year on speakerphone.

Guest

Boomer if you really have two lawyers they would have advised you to shut up and not post here. Go take your old dusty self elsewhere.

You are not significant and do not matter anymore. People laugh at you.

Guest
reply icon Replying to comment of Guest-2296096

You responded to yourself. Du mb r e t a r d

Guest
reply icon Replying to comment of Guest-2382383

The August 30 comment and January comment are for the original reviewer. Epic fail on your part.

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Dori Vfu

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| map-marker Idaho Falls, Idaho

Refund

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Well I spoke with somebody sooner than I thought I would. He didn't have the answer and said he'd ask a manager. Now that seemed to take longer than I thought it would. But then he came back and explained it to me and I understood what I had to do.
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User's recommendation: Read the coupons limits you have to go inside the store if you want to buy more than the limit. The employees were very friendly.

Anonymous
map-marker Pontotoc, Mississippi

Items out of stock for over 2 months

Kroger - Items out of stock for over 2 months
Kroger - Items out of stock for over 2 months - Image 2
I've been trying to purchase an item that's been out of stock for over 2 months. The manager at the store was dismissive and unconcerned. Even corporate lied and doesn't give a damn.
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User's recommendation: To to the White neighborhood

Richard K Sdw

Digital coupons

Please go back to the paper or the printable Kroger coupons. The digital coupons are to difficult to deal with.
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Cons:
  • Digital coupons
Tanya P Ffd

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Verified Reviewer
| map-marker Houston, Texas

Grocery Pickup

Okay the issue I'm having is that when I pick up my groceries I pull up to the spot and there is no number to text which spot I'm in, my phone I have to get out to do the QR Code or my internet not working to do the website. I kbow You probably think it's cool to have those options but to make it easier for us please put a number to text thank you
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Francetta Oyt
map-marker Dallas, Texas

I spent $150 on my delivery items but I didn't get my $25 off for going over $150.

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I was given a $15 discount for the expired notification, even though it was posted on Krogers website.
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Anonymous
map-marker Independence, Kentucky

Just trying to help!

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I chose 8:00pm instead of 8:00am, and I was just trying to let someone know that I would be home all day if you wanted to change it for your convenience. I realized this when I saw the Kroger truck deliver to my neighbor, and just wanted you to know. I did get my delivery about 8:40pm which was fine, and the driver was great! Thanks for all you do and by the way, the Pissed off Customer thing is way to funny! I would bet it calms the customer down prior to getting to a Kroger employee! Nice job! Cindy Hicks, 215 clearview lane crittenden, ky
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Anonymous
map-marker Goodyear, Arizona

New app

Whatever happened on the most recent Frys App update, Im now unable to download it. I have a Canadian phone number and I live in AZ 6 months o the year. The newest update will not allow me to download the app anymore. Fix this please as Im not the only person finding it frustrating.
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Tanya P Ffd

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Verified Reviewer
| map-marker Houston, Texas

Grocery Pickup

Okay the issue I'm having is that when I pick up my groceries I pull up to the spot and there is no number to text which spot I'm in, my phone I have to get out to do the QR Code or my internet not working to do the website. I know You probably think it's cool to have those options but to make it easier for us please put a number to text. thank you
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