Kroger Reviews

I have a complaint about a driver. On Wednesday, July 29 at 7:24 pm one of your drivers pulled out from a neighborhood street on to a main road in front of me without stopping, looking, or yielding.

In order to avoid hitting him, I had to change lanes to the middle turn lane and swerve around him. He didnt have a care in the world. I let him pass me so I could see his plates, {{Redacted}}.

This occurred when he pulled out of majestic drive on to Flying W Ranch road, Colorado Springs. Im always alert for deer in this area in the evenings so good thing I was looking on both side sides of the road and saw him pull out.

So I went to [GEOGRAPHIC_DATA] on [STREET_ADDRESS][PERSON_NAME] With phone number [PHONE_NUMBER].

I gave the male cashier $19.50.

I reiterated $19.50 on pump 10.

It checked the money out and ask me to put my loyalty number. Which I did.

As I was pumping the gas ;it stopped at $13.50.

I went to him to ask why.

He schooled and insulted me that next time I should stay to make sure he counted. Which he did. And he flung $5 to me that I will do it this time. Because I insisted he calls the manager so they can count the Register down to see who is telling the truth.

He never opened the Register-He flunked $5 to me and still pocketed $1. What an insult upon injury. I called to speak to the manager. All he said was that he understood my frustration.

He had a nonchalant attitude as a manager. He sounded sleepy. I was super disappointed. Considering that 6years ago when I bought my car up till today I have only use Kroger fuel in my car.

I went to [GEOGRAPHIC_DATA] in Hacks cross to complete my gas purchase.

.

The produce guy in a Saturday said he has no spinach and he will be ordering for Monday. But had the expired spinach on display.

Why when Kroger's has some items on sale it's about outdated or close to being outdated? Not to mention they might not even have the items.

When I went today to get some groceries and the Kroger's brand cottage cheese was on sale, the kind I like, some had a best buy date of August 26 and it's September 4th today. Yes, you could still eat it, but after you open it, you need to eat it right away, no longer than a week. But I'm one person. It seems like a lot of things they have on sale they are trying to get rid of and stick you with them.

Plus, not to mention the games they play with their digital coupons; buy 3, 4, or 5 items and get $1, $2 off each item. Sometimes it's almost impossible to figure that out. I'm trying to wean myself from shopping there, but it's hard because of the fuel points. I usually get $1 off gas each month that helps.

If they didn't have the fuel stations, I think they would lose a third or more of their business. Maybe it's just me, or it's always the items I need.

I normally don't leave reviews, but this situation has pushed me to it. I'm currently out $42.11 and after multiple attempts to get this resolved, I'm no closer to a refund than I was on day one.

I've spoken with customer service, followed every instruction they gave me, waited through the processing time, and somehow I'm still the one chasing them for money that should've been returned immediately. At this point, I feel like I'm repeating myself to people who aren't actually listening. What frustrates me most is the lack of urgency. This isn't a complicated issue; it's a refund for a mistake Kroger made.

Yet every interaction feels like I'm being brushed off or told to wait a little longer, while my $42.11 just floats in limbo. For a company this large, this level of disorganization is honestly embarrassing.

I shouldn't have to work this hard to get back money that never should've been taken from me in the first place. I really hope someone at Kroger sees this and realizes how ridiculous this process has become, because customers deserve better than this and Kroger isn't the only company that has ignored a refund; it's Meta Quest too.

Saturday I was treated disrespectfully, totally unprofessionally, rudely, and bordering on criminal by Julie and Amy at the pharmacy drive-up window, 511 West Calumet Street, Appleton, WI. I put my money and a paper plate with a fork and small plastic container in the tray and asked Julie to throw the plate away.

She took the money and said she would not throw the items away (rudely). I said I can see a waste basket right behind her; again, she said no and left it in the tray. She had my money and prescriptions bagged up and said she would not give me my prescription until I removed the plate. This is where the criminal part comes in— not giving me my prescriptions that I paid for.

Then this large, intimidating Amy picked up the phone and said we are not going to throw that away for you. I was then told to go to the front of the store; there's a receptacle there. I've been disabled since the 1990s; it's hard for me to get around. Actions need to be taken.

Scannable ID number 920-734-****, date 08/22/26, time 12:04 PM.

My perks card number is 482********. Thank you.

I have been a long-time customer of Kroger. I'm 65 and have neuropathy and degenerative disc disease. I do not require assistance yet but have been in a lot of pain for the past 20 years. Your store located at Chilson Commons #721 in Pinckney, Michigan, needs a lot of help with customer service issues. I have repeatedly been told that customer service opens at 8:00 AM, only to continually find no one available at that desk. When I have to walk back and forth twice to get someone to acknowledge that no one is there, it is totally ridiculous. Especially when I see Kurt, the store manager, walk right by the desk and ignore me. The bottle machines are either totally down or not updated with the products you sell as well. Also, the other manager acts like he is going out of his way to wait on anyone and is consistently rude to both customers and staff.

The pharmacy is another issue as well. Since you expanded, there is no longer any customer service.

We used to use you exclusively but no longer, as no one can contact the consumer about drugs not being available or check your other locations. I guess I don't know what excuse there is for that one.

At this point, it is almost not worth my time to just shop at your competition, Busch's. I'm not the only one who is saying the same things and have heard it from other patrons, neighbors, and just in general conversation.

Sure, I hope someone actually cares and will look into this.

Dear Kroger Customer Service,

I am writing regarding a purchase I made at your store #511, located at 901 N Lombardy St.

Yesterday, August 29, at approximately 7:44 PM, I made a purchase containing several items. Unfortunately, I accidentally left 9 items at the store. I have already visited the store to inquire about and collect the items.

Could you please let me know how long it may take for the items to be located and made available for collection? I would appreciate an update regarding the status of my request.

Thank you for your assistance. I look forward to hearing from you.

Best regards,

Sadia Khanom

When I believed I had purchased beverages with an unusual taste and odor, I immediately tried to report the issue to 1232 S. Hairston Road, Stone Mountain, GA, my local Kroger, with the products and my receipt.

Instead of assisting me, employees repeatedly refused to help and told me to return to the original store. Kroger Corporate later told me I should have been able to return the products at another Kroger location. Since then, Coca-Cola has opened an investigation into the products, but Kroger has still not addressed the way I was treated by store employees and management. My concern is that customers reporting possible product quality issues should be taken seriously, not dismissed.

I hope Kroger reviews this incident, provides additional customer service training if needed, and responds to my complaint instead of ignoring it like I'm not a loyal customer after years of spending money. I've also sent many emails and put in many complaints with organizations as well as Kroger's customer relations, and there has been no acknowledgment.

Hello,

I'm really not a 'pissed consumer' since I prefer buying Kroger brands, but want to bring this to your attention.

[PERSON_NAME] was my "go-to" in [GEOGRAPHIC_DATA] and [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. Now I'm in [GEOGRAPHIC_DATA] and [PERSON_NAME] is awesome!

I've been using Kroger tissues but have now switched to Puffs or Kleenex. Why? When I need a tissue, I need ONE tissue. Lately Kroger tissue boxes never stop at one ...

I get three, sometimes four, etc. etc.

etc. Wanted to send you a photo showing same, but looks like you don't have a way for me to attach on this message format.

Anyway, please try to improve scoring method of tissues so they easily disperse one at a time.

Thanks!