On July 9th, 2016, I was involved in an AMIGO electric shopping cart accident with another shopper. While shopping, the other shopper attempted to squeeze between myself and another shopper with a shopping cart in the same aisle.
As she attempted to squeeze through the bottom metal area of the shopping cart sliced the back heel of my right foot. Management was notified by my son who frantically ran to get help due to the amount of blood that covered the floor. Management was wonderful in assisting with first aid to apply pressure along with disinfecting the area to avoid infection. The store manager apologized and claimed fault.
He then asked for my ID and stated that he was so very sorry and would cover any medical treatment needed. He was very cooperative and supplied all insurance information needed to file the claim and contact info to follow up. The picture and video evidence along with eyewitness accounts from multiple people that were involved clearly shows the accident genuinely occurred and resultant damages. Damages include, medical bills, out-of-pocket expenses for home care of the wound, business missed due to being unable to walk given the area of the wound and more.
After leaving the store, my heel bled through multiple bandages. I decided to go straight to the ER.
I received 6 stitches at the ER and was given instruction to keep my heel elevated for approximately 3 weeks given the area of the wound. They are offering a $100 gift card.
tdpegues wrote the review because of "i am being treated unfairly" at Kroger and attached photo s. Reviewer claimed that he or she lost $4500 and wants Kroger to offer any options to resolve the issue.
The most disappointing in user's experience was entire experience. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.