Dallas, Texas
Not resolved

On July 9th, 2016, I was involved in an AMIGO electric shopping cart accident with another shopper.While shopping, the other shopper attempted to squeeze between myself and another shopper with a shopping cart in the same aisle.

As she attempted to squeeze through the bottom metal area of the shopping cart sliced the back heel of my right foot. Management was notified by my son who frantically ran to get help due to the amount of blood that covered the floor. Management was wonderful in assisting with first aid to apply pressure along with disinfecting the area to avoid infection. The store manager apologized and claimed fault.

He then asked for my ID and stated that he was so very sorry and would cover any medical treatment needed. He was very cooperative and supplied all insurance information needed to file the claim and contact info to follow up. The picture and video evidence along with eyewitness accounts from multiple people that were involved clearly shows the accident genuinely occurred and resultant damages. Damages include, medical bills, out-of-pocket expenses for home care of the wound, business missed due to being unable to walk given the area of the wound and more.

After leaving the store, my heel bled through multiple bandages. I decided to go straight to the ER.

I received 6 stitches at the ER and was given instruction to keep my heel elevated for approximately 3 weeks given the area of the wound.They are offering a $100 gift card.

I didn't like: Entire experience.

Review #910692 is a subjective opinion of a user.

Customer service
Product or Service Quality
Price Affordability
Layout of Store
Delivery Service
Value for money
Discounts and Special Offers
Diversity of Products or Services
Kroger Customer Care
Reason of Review / Monetary Loss I am being treated unfairly / $4500
Preferred solution Let the company propose a solution

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Flint, Michigan, United States #1221119
Sue the customer, not Kroger!
So what exactly is your complaint here?
Are you serious? You think you are going to get any sympathy from anyone here? This has nothing to do with Kroger other than it happened in their store. It was another customer who was at fault. Kroger went above and beyond for you when they really didn't have to. You are a ***.
Louisville, Kentucky, United States #1213048
Are you ***???? It sounds like Kroger handled this with incredible grace and kindness. What more did you want from them?? They paid your medical costs and even threw a $100 gift card on top and it sounds like they shouldn't have had to even do all that since it wasn't even an employee at fault but in fact another customer. You must be one law suit happy *** waiting for your come up.
Sanford, Maine, United States #1210064
kroger did not do it a customer of kroger did it they did not mean to do it and dont sue kroger sue the customer
Mount Laurel, New Jersey, United States #1206504
It seems you should be upset with the shopper that hit you,not Kroger. If the other shopper hit you with their car in the parking lot you would be going after their insurance company. What aren't you going after their insurance company here as well?
to Anonymous Houston, Texas, United States #1206680
Exactly how is Kroger to blame for the way a customer uses their motorized cart?
The customer should be paying the medical bills since the customer and the OP had an accident. Or at least their insurance company.
Kroger did not cause the accident to happen. The customer did.
Waltham, Massachusetts, United States #1206359
Three weeks for that?
Houston, Texas, United States #1206345
What do you want Kroger to do?

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