I made a payment towards my gas bill at Kroger.Kroger misapplied the funds to someone else's account and has done nothing to help me recover the funds other than lie to me and tell me all of the records have been shredded.
I have the receipt numbers and the manager at the Kroger store Mr. Patterson has told Kroger corporate that I did not give him any documentation. Today I took the documentation in again to Mr. Patterson at the instruction of Kroger corporate and he would not accept it and called the police on me.
I have spent a good forty hours of my life trying to resolve this and the bottom line seems to be Kroger steals and doesn't care about making it right. I have been sent in circles so many times, been given reference numbers that no one at Kroger can trace etc. Kroger has repeatedly lost all of the information I have given them. It has been three months now.
Be careful if you need a refund from the Kroger on Montrose. You will be berated and made fun of.
One rep from the Ohio corporate office had the nerve to tell me I was costing Kroger money by calling in and his supervisor was upset.Kroger is pathetic from corporate down to store management.
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- Product or service
- Bill Pay System
- Review category
- Food Stores
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