Yesterday, I mistakenly pulled and swiped my credit card instead of a debit card, when checking out at Kroger. I immediately caught the error, and before (BEFORE) signing for the charge, told the clerk I had made an error and wanted to change my method of payment. She told Kroger's software did not (DID NOT) allow a change. Note, if using a debit card, there is no such unauthorized charge, PRIOR to the consumer entering their pin, which is a form of authorization.
It took quite a bit of complaining, before even the manager reluctantly had customer service submit a credit to my credit card. He then personally unbagged my groceries, rechecked them and rebagged them. At this point, I was able to use my preferred method of payment.
BEWARE, once a credit card is swiped at Kroger, their software automatically charges a credit card, whether you actually authorize or not. This took 30 minutes to work through. Only loud voiced complaining and insistence that Kroger do the right thing, accomplished a change.
So, not only is their software committing fraudulent activity, but their employees are not quick or voluntarily willing to make something right.
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