Product: Kroger Customer Care Clear all filters (63 of 63 reviews match)
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I'VE COME TO REALIZE THAT KROGER COULD CARE LESS TO CORRECT ISSUES THAT THE CUSTOMER HAVE I'VE CALLED CORPORATE OFFICE SEVERAL TIMES AND ITS ALWAYS AN EXCUSE IM DONE IF KROGER DONT TAKE THEIR CUSTOMER COMPLAINTS SERIOUS THEN ME NOR MY FAIMLY WILL SPEND OUR MONEY WITH...
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Anonymous
Anonymous

This is a wall of text that I cannot read.Good grief, OP, must you shout in all caps?Do you really expect anyone to want to read your complaint when it is all wall of text, an...

1.0
Product
Kroger Customer Care
#1101197
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Saturday 08/19/2017 I was asked by a male Kroger associate "Is that a service dog ?" Which is legal under the ADA provisions; Then after the tag was pointed out as well as a affirmative "yes" response, He requested documentation in the form of I.D. Card for the...
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2.8
Product
Kroger Customer Care
I liked
  • Half the logan 43138 staff are fine
  • Athens ohio store employees
I didn't like
  • Violating ada statutes logan 43138
#1089836
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I had to go back to Kroger to get it activated. I kept the receipt and decided to deal with it when I got back in town. I took the card and my receipt to Kroger where I literally received the worst customer service of my life. In the end I was issued a new $100 gift...
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Anonymous
Anonymous

OP:Exactly what do you want Kroger Corporate Headquarters to do about the entire situation?

2.8
Product
Kroger Customer Care
I liked
  • Near my home
I didn't like
  • Poor service recovery
#1058461
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Kroger - Disgusted

#1095287
1.0
Details
Kroger sucks from upper management down to the stock people, they are rude and ignorant and I will not shop there.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Price Affordability
Product or Service Quality
Value for money
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Kroger - Bad customer service

#1075397
1.3
Details
There customer service is terrible in grove city Ohio. I had my receipt snatched outta my hands I had them short me money and rolled there eyes at me talked down too, when i asked for a manager name and what time they would be in they refused too give me that. They still shorted me I had to go in there 4 times and not one apology!! I will never spend money there again
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Kroger - I enjoyed my conversation with customer service

#1057639
5.0
Details
She was able to here me out as a customer and im hoping they are able to add the Goodo kola champagne to there International section here in Columbia S.C.:)
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
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Kroger Customer Care Review

#1018513
3.1
Details
Kroger's on Phelan in Beaumont Tx have the rudest employees.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Website
I normally am a very satisfied Kroger shopper , I have been a Kroger shopper for over 40 plus years, and normally compliment and not complain, but yesterday , May 27, 2017, I went in to do my weekly shopping and decided at then end of my shopping, I would purchase a...
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Anonymous
Anonymous

The best thing you can do is to write a letter to their Corporate Headquarters about this.Perhaps there is an agreement with the vendor that supplies that grill that states th...

Anonymous
Anonymous

The best thing you can do is to write a letter to their Corporate Headquarters.

4.6
Product
Kroger Customer Care
I liked
  • People who work there
  • Friendley and courtous
I didn't like
  • Manager not trying to resolve the issue
  • Customer service skills
#1053107
Reply to reviews
went to the smiths store in casper wy about 7pm last night.sat.29th april went to the deli..there was 2 workers..they looked at us and just kept ignoring us..they didnt even ask if we needed help...i turned it in to the store manager at 7;15pm..it sounded like she said...
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rollo2016
rollo2016

The problem with Kroger is two-fold: bad managers, usually and a unionized workforce which has no desire or incentive to actually do a good job. We have two Kroger stores in m...

1.0
Product
Kroger Customer Care
I didn't like
  • Being laughed at by manager and ignored at the deli
#1041160
Reply to reviews
The Kroger in the Highlands at 2440 Bardstown Rd. Louisville, KY is great except for one Employee. April in the Deli, she is rude and nasty. I asked around for her last name from some of the people that work there because they all know me, because I have shopped there...
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Letitgo
Letitgo

You sound like a pathetic stalker. Maybe she is afraid of you and just chooses to treat you badly instead of calling the cops. I think I would just go ahead and call the cops ...

Product
Kroger Customer Care
#1025423
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I bought pyrex 18 piece set buy one get one free.they both rang up $39.99 I told them that they were buy one get one free, after a very long time the girl came back and said they were not. I am not one for lying, so I went and pulled the tag off the shelf. a total of...
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Anonymous
Anonymous

Did you use your Kroger plus card?

offconsumerpissed
off***sumer***ed

LOL. Quite trying to be a *** artist.

3.3
Product
Kroger Customer Care
I liked
  • Location
I didn't like
  • Joseph thinks my time is not valuable
#1022438
Reply to reviews
Today 3/10/2017 at approximately 5:15pm I was in Kroger's on Wisconsin.Although they were busy the customer service line had only one customer in front of me, which was surprising in of itself. When I came to the counter I asked to get $100.00 from my card and asked...
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offconsumerpissed
off***sumer***ed

You can use Kroger as an ATM? I truly did not know that. But, I mean, yeah. They may not have had $10 worth of quarters waiting for you. It's 2017. I didn't even know getting ...

1.0
Product
Kroger Customer Care
I didn't like
  • Customer service skills
#1019407
Reply to reviews
Kroger Custer & Eldorado- went to the gas station at 9:58pm tonight. Wanted to make a purchase from behind the glass. The lady told me that she was closed. I said its not 10... she said my register is closed. I said, but its not 10. She then took a long breath and said...
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Anonymous
Anonymous

Their system shuts down automatically at 10:00. Try shopping during business hours. Maybe your clock is behind, anx you made an *** of yourself for nothing.

Anonymous
Anonymous

So, OP, what did Kroger Corporate Headquarters tell you when you filed a complaint?

1.0
Product
Kroger Customer Care
#1018571
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My family uses Kroger at 10945 State Bridge Rd. in Alpharetta, GA 30022 since 2001, we are big grocery spenders. We are 5 adults, so it happens sometimes we buy the same stuff on the way home. I am a retiree, so in such cases I have to go to return what's bought twice....
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Anonymous
Anonymous

It sounds like you return a lot, perhaps without a receipt. Maybe you, personally, cannot return any more items without a receipt due to doing so too many times in the past. L...

Anonymous
Anonymous

OP:Exactly why is it relevant to state that you spend $20,000 a year at Kroger?I understand that you are upset with the poor customer service you receive at Guest Services fro...

Product
Kroger Customer Care
#1016008
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