Manufacturer: Kroger Category: Customer Care Clear all filters (47 of 47 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Paris Texas Krogers Cashier Megan. Manager David Very rude Bad customer service skills prejudice against couponers
Read more
Anonymous

Anonymous This complaint is vague without details.
OP, exactly what happened to cause you to complain about this?
Exactly what is bad about their customer service skills?
What ...

4.1
#997498
In the past, overall, I have had a good costumer experience whenever shopping at this particular kroger store. However, this picturesque picture of good customer service and good customer experience was dismantled in a folly and disturbing situation during my last visit... This store is the closest to my house. It closes (at this time) at 1am. It turned out that it was an extremely cold winter night (about 7F) so the store was rather empty. I...
Read more
Anonymous

Anonymous OP:
Are you trying to impress us with the "big" words you use in your complaint so you can get a faster response and to show how better you are or how important you are?

Anonymous

Anonymous You are the one to blame for shopping at fifteen minutes until closing time ! Why should these workers be forced to stay later, especially late at night, to accommodate your s...

#989697
Dallas, TX Mockingbird/Greenville.Employee "Durenda" arguing with customer regarding giving customer bag to employee before ringing up items. Customer apologized. Her haughty attitude spilled over to requesting to see customer driver's license (even though information was already written on the check). Customer again complied. Further comment by employee stating "how do I know if this isn't a "hot" check? Customer replied, "It isn't". Employee...
Read more
Anonymous

Anonymous Why would any employee argue with a customer regarding their giving the courtesy clerk/bagger a reusable bag?
That does not make any sense to me.
Any place I worked at t...

4.7
#986047

Kroger Customer Care Review

#954487
3.6
I was so happy to be back at Kroger but my main priority is customer first not to pick on the new hired employee How do I learn to deal with stressful situation and not take it out on others it's all about communication and working as a team and knowing customers by name
Comment
Show

Kroger Customer Care Review

#934075
It is so disrespectful to treat Police the way your employees do. They should be fired immediately. Never shopping here again.
Comment
Show

Kroger Customer Care Review

#914519
5.0
My first visit at Kroger floral with Ms Brenda was amazing. It was one of the best costumer service had received; kind, polite and good at what she does in the floral arrangements. Thank you Brenda. Mary Marchan
Comment
Show

Kroger Customer Care Review

#891725
Went to order cake after having called to check on whipped icing only to be told no icing nor was there anyone working to make cake, on a weekend and you have no one working who in their right mind would not have one to do the job poor management in my view
Comment
Show
Went to local store to grab a few things at 11:00 pm had about $75 dollars worth of food.They had only self serve checkout open. I had to have someone come over 3 times because wrong prices the last time the employee kept repeating scanning item then deleting it trying to get the right price to enter finally i told her this was more hassle than its worth and left so i will have to take my family out for breakfast in the morning.to note while i...
Read more
Anonymous

Anonymous Please do not be dramatic.
The title for your complaint is dramatic.
Just state that you were not happy.

h.kitchener

h.kitchener Sounds like a typical Meijer store---lack of open lanes! In any event, this is caused by stores really wanting you to go to the self checkout lanes and, depending on the chain...

#983586
Never enough sack boys, Check out cashiers seem to think that we should bag our own groceries and put them in our cart.when we ask why cashiers why there are no sack help they just shrug there shoulders and say nobody stays long on the job. krogers is starting to look like aldies when it comes to customer service. people get tired of slow check out lanes and some do start to bag there own. seems like management has found a way to cut...
Read more
1.0
I didn't like
  • No sack boys
#981435
Terrible customer service at Texas city location
Read more
Anonymous

Anonymous This complaint does not state exactly what happened regarding the terrible customer service.
This complaint is vague.
OP, exactly how do you expect a complaint like this...

3.1
#975544
went to take out 300.00 from cc and she was not listening to what i asked and she done a transaction as add cash, i said that we was taking out 300.00, so she ended that transaction, and slammed my card down on the desk and said in a smart ellic way DO NOT hand me your card if you are taking money out, she smarted me off last year and then yesterday and then today, and since it was reported last year and the store manager said she was havn a bad...
Read more
Anonymous

Anonymous the lady seems to be like she could be nice, but she ant, when u deal with her cuz she always has a attidude , but she can not treat employees and customers very rudly and get...

Anonymous

Anonymous at the register self check out is 70.00 max, and at customer service desk you can take out up to 300.00 in a day, you r correct at the self check out, but htis happened at cus...

4.6
I liked
  • Store
I didn't like
  • Being smarted off
#948634
i am a loyal kroger shopper, i would like someone to tell me,why the Service is so poor at the Madison kroger store,and the other Kroger stores,especially the one out in Donalson is super GREAT, I bought 300.00 dollars at your store we got in the wrong line,and were told to go to another line because we were in the fifteen items or less,the cashier looked up and said it was guit obvious that we had more than that in our cart,the thing is he was...
Read more
Anonymous

Anonymous Wall of text and shouting in all caps.
Did not read this complaint.
OP:
Exactly how do you expect any business to read a complaint like this and respond back to you?<...

3.0
#944239
I went to the Kroger on Custer Road and Elderado in McKinney, Texas at 11am on Thursday. I had stayed home from work because I was ill and went to Kroger to get some things to feel better. There were two lanes open and the 15 items or less aisle. I had 11 items so I got in line, little did I know it would take me 40 minutes to check out! The first person in line had eight bags full of items, obviously more than the 15 or less, what is the...
Read more
Anonymous

Anonymous I was told by Kroger store management that customers who went to the express lane with more than the limit and were told that they had to go somewhere else... those customers ...

1.9
I didn't like
  • Customer service and results
#940257
Thanks for nothing.I have been a loyal gets customer my whole adult life. I have never had such disregard in my life. I ordered a fake onlinr, and received an email confirming my order, and after showing up to pick up my order I found there was absolutely no record of it and even though I showed her the confirmation email, all she had to say was they did not receive it, and the baker went home for the day and even though this is a company error...
Read more
Anonymous

Anonymous I ordered a fake onlinr...
What is a fake onlinr?
How does a bakery make a fake onlinr?

1.0
#936884