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2.3

For years, I was a Kroger customer. I knew the assistant managers, the women who worked at the deli, I even put carts away in the parking lot before I left from shopping.

I've caught a shop lifter who was walking out with over $200 of liquor & retrieved the items. I didn't ask for anything for it. It was my pleasure. Then the new store opened.

The prices are much higher--on nearly everything. The manager hung up on me one day when he accidentally picked up while I was on hold. I told him I wasn't holding for him--but went into explain my situation. He huffed & puffed, then just hung up.

On another day, a cart boy called me out on the parking lot because he didn't think I stopped soon enough. I honestly didn't see him but he hasn't even started to cross the road yet. I called corporate, but never got an apology from the store.

I rarely shop there anymore. I'm done.

Reason of review: Poor customer service.

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Machele Imf

Kroger has two stores in my area---an older one and a new one. We usually go to the new store as it is not only much closer but larger and nicer.

However, as your missive indicates, there is an "attitude" problem in Kroger stores largely on the part of management. They seem to not care about customers; want nothing to do with customers concerns; and avoid contact with customers as much as possible. Emails to the Kroger website go unanswered, altho they acknowledge receipt and say a response is forthcoming. All in all, after two or three attempts to express my concerns or even ask a question of a Kroger store manager with no response, we have simply stopped shopping there.

Meijer also has two stores in town to which we now take our business. I suggest you find another store to spend your money at, also.

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