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2.2

My husband and I bought a Home Depot gift card in December of 2016 for $200.00 from Kroger. The card was printed with no pin number or bar code numbers.

We have gone to the Franklin Home Depot 6 times the last being May of this year. I spoke to Michelle the Manager. She told me as all of the last people said the only thing she could do was to make a copy of the card and receipt and fax it to corporate. This has been done 6 times now.

She said we should have a new card delivered to the store within 5-7 business days. I have had no response from Michelle. I've spoken to customer care at corporate. A person by the name of Letina Wise called and said she spoke to the Assistant manager, Austin, he was to check into a resolution and give me a call the next day.

This was in June.

As of today I still have not had anyone from this store call me about the fraudulent card that was sold to me. It appears that the Home Depot corporation doesn't mind stealing from their customers.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Kroger Cons: Customer service.

Location: 224 S Royal Oaks Blvd, Franklin, TN 37067, USA

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Guest

How did Home Depot steal from you if Krogers actually sold you a bogus card? Krogers is the company that ripped you off.

Guest
reply icon Replying to comment of Guest-1360975

Kroger sold the card for Home Depot. Do you actually think Kroger keeps the gift card money that they sell for the various retailers?

They send the money to the store after the purchase.

After posting this original comment Home Depot did finally send us a new gift card for the amount purchased 8 months ago. Thank you "Pissed off consumer"

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