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Placed my order for pick up between 5 and 6pm, so I could easily stop on my way home, and have everything needed for dinner and whatnot.I checked my order status and it showed my order was assembled and to arrive at 5pm.

I am in rush hour traffic 20 minutes prior to my pick up time and am called by the manager telling me that no, my order is not ready and I need to wait until 6 because of an overload with the system.

This now causes me to have to go home , wait for 30 minutes, then go back out fight more traffic, dinner will be served hopefully by 730.Never again.

Review about: Kroger Pick Up Service.

Reason of review: Order processing issue.

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Anonymous
#1443525

OP:Management above the store level came up with the idea of Click List.So the best thing to do is to send this complaint to the Regional office for this particular location in writing.That information is found on their website.

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