Placed my order for pick up between 5 and 6pm, so I could easily stop on my way home, and have everything needed for dinner and whatnot. I checked my order status and it showed my order was assembled and to arrive at 5pm.
I am in rush hour traffic 20 minutes prior to my pick up time and am called by the manager telling me that no, my order is not ready and I need to wait until 6 because of an overload with the system.
This now causes me to have to go home , wait for 30 minutes, then go back out fight more traffic, dinner will be served hopefully by 730. Never again.
Review about: Kroger Pick Up Service.
Reason of review: Order processing issue.