On Monday, June 24, I went to the Kroger Fuel on Emmet Street in Charlottesville, VA to fill my car. I paid at the pump with a credit card. When the tank was filled, the pump did not turn off, and gas spilled out onto the concrete, my car, and me. My skirt, socks and shoes (including special inserts) were all ruined, although I did not realize this
until after I had left. The attendant got paper towels and wiped my car, but said nothing about reimbursing me for the gas that did not go into my car, or about the gas that splashed all over me. I was too upset at the time to think clearly, as I was on my way out of town, and this delayed me nearly an hour. I also didn't think at the time about the potential danger of being doused with gasoline. Fortunately, no-one lit a match or cigarette near me before I was able to change clothes!
On June 26, I contacted the Kroger Co. by e-mail to find out who I should contact locally about being reimbursed for the ruined clothing and the spilt gas. On the 28th, I received an e-mail from Erick Leigh in Consumer Affairs saying that my e-mail had been forwarded for follow-up. Since that time, I have heard nothing, and had no response to my follow-up e-mail on July 6.
Needless to say, Kroger has lost a loyal customer of nearly 40 years. They have also lost the business of many of my friends and relatives, who were horrified that Kroger had such a cavalier attitude toward what could have been a very dangerous situation.
Review about: Kroger Tank Refill.
Reason of review: Bad quality.