Kroger - Declined alcohol sale and a lousy apology
Went to Kroger Friday night to get snacks and booze for the night.I am 26, my friend is 25 and I had my two 20 y/o sisters with me.
All things were ready and we proceeded to four individual UScans, as we were all buying our own things. I had a 12 pack and my friend had 2 24 oz Guinness. Almost immediately, the young clerk asks for EVERYONE'S IDS. Even the ones not purchasing alcohol.
I had no problem showing mine, as well as my friend's as we were of age. However, my sisters are 20 and did not purchase any alcohol. The clerk proceeds to be *** about it all after I asked her why we had to show everyone's IDs instead of just the two of us purchasing alcohol. She stated we looked younger than 21 (mind you this girl looked about 17-18) and needed to card us.
I have my ABC card as i'm a cashier at another grocery store, and I know that this isn't a state law. You only need to see the purchaser's ID. I can understand in liquor stores and dry counties, but this is 2012 and i'm 26 and I can purchase alcohol like any other adult. Since my sisters are 20, we were declined the sale after I tried to ask the clerk what exactly was the problem?
She couldn't answer me. Meanwhile, my sister is buying something and used Kroger's pharmacy dollars they give you for transferring your Rx's from other stores. When I went to use the same $$ on my $13.00 purchase, it didn't work and so I asked the clerk for help. She said there was no money left on my account, when I assured her there was $25 on there minus the $6 my sister used.
Irritated myself, and the clerk was obviously annoyed because I had given her some resistance about the alcohol (which was a 12 pack, that's it) we reached no solution. She just kind of shrugged and I paid on my debit because at this point I was irritated, embarrassed and just wanted the whole experience to end! The next day I wrote a customer complaint to their corporate office and received a response today which was less than satisfactory. It basically seemed to miss my whole point and only reiterated the policy of checking an ID while purchasing alcohol.
Well, DUH I didn't have a problem with that! I had a problem with her thinking just because I walked in with my sisters that I was no allowed to purchase the alcohol because I was with someone under aged when that is not the law, nor had any other Kroger (including that one) ever ask for a whole group's IDs even if they were on separate registers. It was a very watered down response and didn't solve anything! In fact, they just told me they wished my next visit would be better, after I told them I'm not coming back!
If you look at my Kroger card on the Iphone app, you can see I shop at Kroger almost every day, sometimes twice in one day. I usually purchase my alcohol there and ya know, both of my sisters who are 20 don't even live here, they were home from College for the weekend!
I really shouldn't have to prove my case, basically I was declined a sale for no reason, simply because some clerk wanted to feel powerful.The customer service email was just salt on the wound and I won't stop until I get answers!
Monetary Loss: $15.