Kroger - Declined alcohol sale and a lousy apology

520 of 607 Kroger reviews

Went to Kroger Friday night to get snacks and booze for the night.I am 26, my friend is 25 and I had my two 20 y/o sisters with me.

All things were ready and we proceeded to four individual UScans, as we were all buying our own things. I had a 12 pack and my friend had 2 24 oz Guinness. Almost immediately, the young clerk asks for EVERYONE'S IDS. Even the ones not purchasing alcohol.

I had no problem showing mine, as well as my friend's as we were of age. However, my sisters are 20 and did not purchase any alcohol. The clerk proceeds to be *** about it all after I asked her why we had to show everyone's IDs instead of just the two of us purchasing alcohol. She stated we looked younger than 21 (mind you this girl looked about 17-18) and needed to card us.

I have my ABC card as i'm a cashier at another grocery store, and I know that this isn't a state law. You only need to see the purchaser's ID. I can understand in liquor stores and dry counties, but this is 2012 and i'm 26 and I can purchase alcohol like any other adult. Since my sisters are 20, we were declined the sale after I tried to ask the clerk what exactly was the problem?

She couldn't answer me. Meanwhile, my sister is buying something and used Kroger's pharmacy dollars they give you for transferring your Rx's from other stores. When I went to use the same $$ on my $13.00 purchase, it didn't work and so I asked the clerk for help. She said there was no money left on my account, when I assured her there was $25 on there minus the $6 my sister used.

Irritated myself, and the clerk was obviously annoyed because I had given her some resistance about the alcohol (which was a 12 pack, that's it) we reached no solution. She just kind of shrugged and I paid on my debit because at this point I was irritated, embarrassed and just wanted the whole experience to end! The next day I wrote a customer complaint to their corporate office and received a response today which was less than satisfactory. It basically seemed to miss my whole point and only reiterated the policy of checking an ID while purchasing alcohol.

Well, DUH I didn't have a problem with that! I had a problem with her thinking just because I walked in with my sisters that I was no allowed to purchase the alcohol because I was with someone under aged when that is not the law, nor had any other Kroger (including that one) ever ask for a whole group's IDs even if they were on separate registers. It was a very watered down response and didn't solve anything! In fact, they just told me they wished my next visit would be better, after I told them I'm not coming back!

If you look at my Kroger card on the Iphone app, you can see I shop at Kroger almost every day, sometimes twice in one day. I usually purchase my alcohol there and ya know, both of my sisters who are 20 don't even live here, they were home from College for the weekend!

I really shouldn't have to prove my case, basically I was declined a sale for no reason, simply because some clerk wanted to feel powerful.The customer service email was just salt on the wound and I won't stop until I get answers!

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$15
Product or service
Alcohol Sales
Review category
Food Stores
review #349118
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Helpful? 16 Yes 16 44 No 44
Had the same issue 20 Yes 20
520 of 607 Kroger reviews
Anonymous

Aug 14, 2016 #1198847 Torrance, California, United States

I TOTALLY agree with you that Kroger is unecessarily overly strict with their Age-Verification procedures. Mind you, I said procedures, not policies. It's not the policies that have been out into place that I have s provlem with. It's the procedures that are executed in otder to carry out adheranxe to such pilicies that ihave a problem with. Just like in your case, you had no problem with the policies, and completely understood then, you only had a problem with the fact that she tried to card those not buying alcohol and denied your sale based on that. In my state of CA, it's Ralphs whom I had an unacceptable shopping experience with, so much so, that after 30 years, I will no longer shop there. It seems they only act like complete *** when Management is there that's when you will get the cashiers asking everyone for their ID, in a loud voice, making sure that management hears them a sing for ID, thus, adhering to company policies. I take that back it seems that the age verification process is quite biased. I'm sure that you if you are a Caucasian male or female that didn't "look under 40," there would be no question for an ID.
In my case, I went to purchase alcohol, a cashier that I have known for over a decade was at the register, and under normal circumstances, she would have just rung me up, no questions asked, & I would have been on my way. However. because Management was there that day, she had to ask me for my ID, which I told her that I did not have because
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0 0 Reply
Anonymous

Feb 29, 2016 #1119623

Krogers is the state liquor store. I have a problem with people like you who want every body else to risk their job and going to court and jail etc just because you don't want a hassle. Would you do the same if you were that cashier? Would you check only one ID and risk your job etc? Don't you think it looks pretty suspisous when you and a friend are there buying a 24 pk and a twelve pk? Your sister sister is with you? Looks like a bigparty to me.

1 3 Reply
Rogers i

Feb 29, 2016 #1119617 Spring Valley, Nevada, United States

Just because you wanted alcohol doesn't mean that person should jeopardise their job and risk getting fined or having a felony on their records. If something happened to your sisters like if they stole or drank a few of your beers and something happened, that would come back on the clerk and the store! It is law . It is also a policy in several retail stores.

1 4 Reply
Anonymous

Feb 05, 2016 #1106732

Spoiled brat. like, OMG!

0 0 Reply
Anonymous

Oct 01, 2015 #1041778

Get over it, man.

3 4 Reply
KevinRichards

Sep 24, 2015 #1038602

One more thing, the OP needs to get his facts straight and stop lying. He does not work in a store that sells alcohol, if he did he would buy his booze from there, he cannot because they know he is under the legal drinking age, being under the legal drinking age he cannot even sell alcohol. If he really sold alcohol he would know that by law they are required to ask the whole group for ID because there are people who go and buy alcohol for underaged children like himself and that is why everyone in the group is REQUIRED BY LAW to show their ID. It is to prevent underaged drinking.

5 9 Reply
KevinRichards

Sep 24, 2015 #1038359 Orange, California, United States

They could have declined your alcohol sale for two other reason's they thought you were already drunk based on your behavior, and or thought you had fake ID and were way under the drinking age.

6 4 Reply
KevinRichards

Sep 24, 2015 #1038357

I am sure the girl was a woman and older than you. Age can be deceiving, for instance you claim to be 26 but from your behavior I would have thought that you were five years old.

6 9 Reply
Anonymous

Sep 24, 2015 #1038377 Sault Sainte Marie, Michigan, United States

And from your own behavior, we can deduce that you are about 10 years with a severe mental handicap. You should not be allowed to post on this site, as it is intended for adults. I'd like to know what group home you reside in, that you are allowed to play on the internet, unsupervised. BTW: in case no one else has told you today Kevin (and I know you hear it a lot), YOU ARE A WORTHLESS TURD!

4 8 Reply
KevinRichards

Sep 24, 2015 #1038601 Orange, California, United States

I am 17, and I am just stating the truth, the cashier was only doing her job. The OP and several others are throwing temper tantrums because they would rather risk the cashier losing her job than show their ID. I am 17 I don`t reside in a group home. You and the people who post ridiculous reviews are worthless. They are just doing their jobs, and should not have to worry about not making ends meet and feeding their family, just because you do not want to show your fake id in case they find out that it is fake.

5 3 Reply
Anonymous

Jan 21, 2016 #1098662

Five, more like three. Anonymous who quoted Kevin, you are the one that seems too young to be on this site. He has a good point, they are required that everyone for the group shows their ID and are of legal drinking age, this is to prevent adults from buying alcohol for minors. If the person were telling the truth and worked in a store that sells beer he would know that, then again perhaps the store he works at needs to be investigated because they are breaking the law. Maggie, if your boyfriend forgot his ID they cannot sell it to you either, for all they know you could be buying it for a minor, and yeah people Kevin is calling some of these people childish, well perhaps because they are acting like they are three years old. The could get fired for selling without proper ID, some have families to feed, young children ect. They should not risk their job because you are with underaged people, or because you forgot your ID.

2 0 Reply
Elderly Bastard

Feb 07, 2015 #942279 Rochester, Michigan, United States

I'm 59 years old and on 2/6/15, at the Kroger store in Rochester Hills, MI, they wanted my ID when I attempted to purchase a bottle of wine. I AM 59 !!.....I don't jump through hoops for anyone !!......I recommend that everyone take their business to stores that have respect for their customers. Oh, by the way, I let them know they were idiots and didn't purchase the wine. Went to another store.

1 4 Reply
Anonymous

Aug 24, 2015 #1023853

quite a few places have a policy to card everyone who buys age-restricted products- that's why. ( it is probably a corporate policy, so the staff you called idiots weren't actually the ones who came up with it)

1 0 Reply
KevinRichards

Sep 24, 2015 #1038358 Orange, California, United States

I would like to think that someone who is 59 years old would not result to immature childish namecalling when someone is just doing their job. That is usually the way a five year old behaves.

4 5 Reply
Anonymous

Sep 24, 2015 #1038378

And here we have Kevin admitting to being a child, as he calls everyone at this site names.

1 4 Reply
Anonymous

Mar 28, 2016 #1135259

Some of them are asking for it though.

1 0
Maggie

Jun 29, 2014 #833701 Durham, North Carolina, United States

Very similar thing happened to me: I was shopping at Kroger with my boyfriend. We're both 27. We were having separate shopping lists & carts to speed up the process. We checked out separately. He had the alcohol and forgot his ID so he was rejected the purchase by Cashier A . Fair enough. So I got the bottle and proceeded to the next available register of cashier B. I showed my ID and everything, but then cashier A walked over and told cashier B, and I quote, "Don't sell the bottle to her. She's with a boy with no ID who tried to sneak through the ID check by paying at the self-checkout." And again, this is to cashier B, not to me.
I'm from out of state - my ID is a California one. Something like this never happened to me. I would have been fine if either cashier kindly told me that they're erring on the safe side on this. I have no idea about state, or corporate policy, so I was confused as *** and I did ask cashier A: "So what do I need to do to be able to buy this bottle?" She just kept saying, we can't sell to you. we can't sell to you. And that's before she walked over to cashier B.
The law is kind of *** in several ways as many people already pointed out above, but I understand the reason behind. All I'm asking for is a short and sweet explanation, without any of that *** attitude that I did not deserve. Calling my 26 year-old boyfriend a boy? Straightly assuming that he paid at self-checkout stations to sneak away from the ID checking? And what was that
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1 0 Reply
Anonymous

Feb 07, 2014 #783044

You go to Kroger everyday? And sometimes twice a day? Uh... is that normal? And yeah, carding everyone in a group when only one or two is buying alcohol is a common store policy at grocery stores and Walmart, etc. Get use to it. Next time your sisters visit, don't enter the store together, shop separately and pretend you don't know each other.

2 10 Reply
Anonymous

Aug 01, 2014 #849846

*Used to
Probably should get used to writing correctly when you insult people, too, especially since auto correct is right there. Hopefully your next response will be better. ;)

4 2 Reply
Anonymous

May 08, 2015 #981762

*you're
Being passive aggressive will get you nowhere.

0 5 Reply

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