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Contact Kroger Customer Service

How to Reach a Person at Kroger

Verified Contact Information

Toll-Free Number:

  • 1-800-576-4377
Call Now
Send Message

Customer Service:

  • 1-877-590-5720
    App Support
  • 1-800-928-2274
    Coinstar
  • 1-800-468-9716
    EQ Shareowner Services
  • 1-866-520-0356
    Floral
  • 1-844-217-4797
    Gift Cards
  • 1-866-594-3644
    i-wireless
  • 1-866-265-8419
    Prepaid Debit Cards
  • 1-855-489-2502
    Questions About My Prescriptions Services
  • 1-866-221-4141
  • 1-888-852-2567

Investors/ Franchising:

  • 1-513-762-1220

Media:

  • 1-513-762-4000

Sales/ Reservations:

  • 1-318-442-1851
    Location In Alexandria, LA
  • 1-606-325-8911
    Location In Ashland, KY
  • 1-334-821-1325
    Location In Auburn, AL
  • 1-317-272-4130
    Location In Avon, IN
  • 1-501-776-0301
    Location In Benton, AR
  • 1-662-287-8155
    Location In Corinth, MS
  • 1-270-737-4715
    Location In Elizabethtown, KY
  • 1-601-718-2230
    Location In Flowood, MS
  • 1-309-266-5366
    Location In Morton, IL
  • 1-248-276-2541
    Location In Rochester, MI

Customer Service:

android.support@kroger.com
App Support
helpline@kroger.com
Grievance Line

Investors/ Franchising:

invesstorrelations@kroger.com
investorrelations@kroger.com

Legal:

krogerprivacyoffice@kroger.com
Privacy Inquiries

Media:

krogernews@kroger.com

Technical Support:

webmaster@kroger.com
stocktransfer@eq-us.com
EQ Shareowner Services

Kroger Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Kroger Phone Number
1 (800) 576-4377
Average Hold Time
00:04:06
Average Calls duration
4 minutes
Most Popular Kroger Email Address
helpline@kroger.com
Kroger Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
View full overview

How to Contact Kroger Customer Service?

You can contact Kroger's customer service by dialing 1-800-576-4377. Their dedicated customer service contact team is available to assist you during their operating hours. These hours are from 7 am to12 am EST on weekdays and from 7 am to 9:30 pm EST on Saturdays and Sundays.

To contact Kroger Customer Service directly, you have several options available. One way is to reach them by phone at 1-800-576-4377. Alternatively, you can also contact Kroger customer service via online chat, which can be accessed from the Kroger website’s Contact Us section. Kroger's customer service team is available to assist you with any inquiries, concerns, or feedback you may have.

Kroger's Customer Service operates during specific hours to provide assistance. They are available from Monday to Friday, starting at 7:00 am and ending at 12 am Eastern Standard Time (EST). On Saturdays and Sundays, their service hours are from 7:00 am to 9:30 pm EST.

To contact Kroger Customer Service via email, you can send your inquiries, feedback, or concerns to helpline@kroger.com. This email address serves as a direct channel to reach Kroger's customer support team. Simply compose an email detailing your issue or question, provide any relevant information, and send it to helpline@kroger.com. Kroger customer service representatives will review your email and provide a response or assistance as soon as possible.

PissedConsumer Club

Contact Information

Kroger Website:

Kroger Help Center:

Corporate Office Address:

The Kroger Co.
1014 Vine Street
Cincinnati, Ohio 45202
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 12:00am (EST)

Saturday - Sunday: 7:00am - 9:30pm (EST)


Mailing Address:

EQ Shareowner Services

P.O. Box 64874

St. Paul, MN 55164-0874

More contact details

How Customers Rate Kroger Support?

4.3 / 5
Good

Based on 2.6K calls to Kroger customer support through PissedConsumer.com and 33 survey responses.

Total Calls
2.6K
Avg Call Duration
04:09
Issues Resolved
16%

Why Customers Call Kroger?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Product/ Service 12%
  • Payments and Charges 11%
  • Request for Information 10%
  • Shipping and Delivery 10%
  • Account 7%
  • Cards 7%
  • Staff 4%
  • Employment 3%
  • Return/ Replace 3%
  • Refund 2%
  • Website/ Application 2%
  • Activation/ Cancellation 1%
  • Claims & Legal Issues <1%
  • Questions About an Order <1%
  • Streaming Services <1%

Customer Inquiries & Issues

28%
  • "Available walkers"
  • "Get my 4 times points"
  • "Fuel points"

Product/ Service

12%
  • "Product availability"
  • "Complaint"
  • "No variety cheap *** quality"

Payments and Charges

11%
  • "Errant charges"
  • "receipt"
  • "I was overcharged at the gas station I'd like to know who I can talk to about the problem"

Request for Information

10%
  • "Looking for walker"
  • "I will like to know the status of my case and also if I have any final check available please"
  • "Stock or item availability. Captured %0 to be removed from bank."

Shipping and Delivery

10%
  • "Wrong order"
  • "Waiting for delivery"
  • "Delivery"

Account

7%
  • "new password not working today"
  • "To change phone number for Kroger rewards"
  • "I can't sign in to my account"

Cards

7%
  • "Gift card doesn't work"
  • "My card won't let me sign in"
  • "Gift card was not activated at checkout"

Staff

4%
  • "Gas attendant refused service with an attitude because of the way i looked at her after her giving me serious attitude"
  • "Customer service"
  • "Consern with service"

Employment

3%
  • "Payroll"
  • "Receiving w2"
  • "Your company offers a job .but"

Return/ Replace

3%
  • "Won't accept return"
  • "Change my number"
  • "Unable to change info in your system"

Refund

2%
  • "Everything in my order was disgusting and I want a refund."
  • "Refund"
  • "Refund my $15 gas card er received yesterday"

Website/ Application

2%
  • "Kroger app not working"
  • "My order is redirecting"
  • "My order was redirected"

Activation/ Cancellation

1%
  • "activate card"
  • "Need to renew Boost membership"
  • "Cancel that delivery service and refund my money items missing"

Claims & Legal Issues

<1%
  • "Legal"
  • "Claim"

Questions About an Order

<1%
  • "My order"

Streaming Services

<1%
  • "I recently had a TV shot at your little clinic and they told me to come back on the 5th before 4:00 and I come here to get my TV checked and there's no one here they're closed"

Compare Kroger Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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