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Summary of Kroger Customer Service Calls

186 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
04:09 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Kroger to Ask about:

Staff:

  • “Rude manager and bad service”
  • “1am closing time. Door locked and refused service at 12:55AM”
  • “Poor customer service”

Cards:

  • “Card Problems”
  • “I want my money put back on my gift card”

Employment:

  • “Employment”
  • “W2”

Return/ Replace:

  • “Lost my receipt and need to return a defective item”

Website/ Application:

  • “Application status”

Payments and Charges:

  • “App coupons and pricing”

Shipping and Delivery:

  • “Pharmacy delivery”

Account:

  • “Get my account number”

Refund:

  • “Refund”

Other:

  • “Injury at work”
  • “Complaint on employee”
  • “Parking lot”

About Kroger

Top 5 Likes about Kroger

Near my home, Friendley and courtous, Prices, Location, Employees customer service skills

Top 5 Dislikes about Kroger

Customer service, No management, Poor service, Disrespectful and condescending employee, Customer service skills

Summary

The Kroger Company is an American company. The company is headquartered in Cincinnati, Ohio. The Kroger Company is a publicly held company. At the present time, The Kroger Company is recognized as one of the leading grocery retailers in the United States. The company sells bakery, dairy, deli, frozen foods, general grocery, meat, pharmacy, produce, seafood, snacks, liquor, and so much more. The Kroger Company operates a huge number of grocery stores, multi-department stores, price-impact stores, convenience stores, and mall jewelry stores. The Kroger Company operates under a number of banners.

The Kroger Company is considered to be one of the fastest growing grocery retailers in the country.

Kroger reviews and complaints

Kroger is ranked 47 out of 622 in Food Stores category

Area Served

USA

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Kroger Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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