Kroger - Customer isn't always right
I also work at Kroger and was told a customer gave me a bad review. In the review she stated I was talking to an employee leisurely, not paying attention to her and only scanned 2 of her 5 coupons.
I remember this customer. I was not talking to an employee leisurely, I was trying to help out a new cashier next to me while scanning items for her. If memory serves me right, some of her coupons were expired. She wrote a review and stated she was highly dissatisfied and I was spoken to about this situation as if I did something wrong.
I understand customers come first but sometimes customer lie because they didn't get their discounts. The customer isn't always right and the employee still gets reprimanded. The employee should have the opportunity to explain a situation underneath each dissatisfied review.
This will get people reading these reviews a clearer picture in what actually went on. Everything is geared for the customer but sometimes employees get disrespected for doing their jobs.
Kroger Pros: Kroger is a great place to work.
Location: Columbus, Indiana
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I agree the customer isn't always right. I near sued the company because of this.
Jesus told me to drop it.
I listen to Jesus. Or I would have carried it through.
We as employees should not take this abuse anymore.
In customer service there are always complaints. It's your job to make the customer as happy as you can, while following the store's rules.
Having a good attitude and willingness to provide superior customer service is all that you can do.
The fact a poor review has bothered you enough to write an explanation, shows you take pride in your work. I hope Kroger is aware you are a good employee with potential.
Hang in there, be calm and carry on!
They lie sometimes hoping for a free gift card. Don't care if their lies get people in trouble as long as they get their darn gift card.
I absolutely agree 101 percent with you.
Meant to say, This will "give" people a clearer picture in what actually transpired.