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Verified Reviewer

Support these workers because they are members of your community! | Kroger review from Grand Junction, Colorado

4.5
Details
Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?” Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.
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Review
#1716297 Review #1716297 is a subjective opinion of poster.
Reason of review
Company’s treatment of employees
Preferred solution
Give employees half days on holidays.

$.50 charge for cash back | Kroger review

Just want to express my displeasure with this new BS charge for getting cash back. I am a 30-year loyal customer but here is a few hundred bucks a week headed somewhere else! See ya Kroger!
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Review
#1716242 Review #1716242 is a subjective opinion of poster.
Pros
  • Friendley and courtous
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.5
Details
Bakery -avoid - Kroger review

Update by user Nov 27, 2019

Kroger sent me an email but it was not resolved to my satisfaction...they have not responded to my reply to them.

Original review posted by user Nov 25, 2019

I am out of my mind today. My daughter's birthday is Monday. I ordered her a cake 3-4 days ago from Kroger from the only person in the bakery that was...
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3 comments
Anonymous
#1792643

WELL AT LEAST THEY DIDN'T MAKE YOU A *** *** CAKE SHAPED LIKE THE STATE OF FLORIDA.

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Review
#1716029 Review #1716029 is a subjective opinion of poster.
Product
Kroger Cake
Pros
  • Nice store
Cons
  • Management
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer
2.4
Details
Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400.00 in groceries from Kroger's and i selected the delivery service. I always order delivery service from Kroger and I've had a...
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1 comment
Anonymous
#1787123

My dear, I was born a woman...................IN A MAN'S BODY!

Review
#1714014 Review #1714014 is a subjective opinion of poster.
Service
Kroger Customer Care
Pros
  • Store and store lication
Cons
  • Customer service skills
Reason of review
Return, Exchange or Cancellation Policy
Loss
$394
Preferred solution
Full refund

Be careful when u see kroger truck drivers, your life depends on it

2.2
Details
was driving to work in houston, tx at 6:20am on 11/22/2019, a kroger truck tried to merge into the off ramp lane, well I was in the lane and honked because he almost crushed me. he got mad and sped around me and tried to kill me by cutting his entire truck into my lane and forcing me into another car before he sped off onto i10 at hwy6 to leave the scene of attempted vehicular manslaughter. EVERYONE on the feeder road saw it.
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Review
#1713754 Review #1713754 is a subjective opinion of poster.
Reason of review
health issues from traumatic experience.
Loss
$1000
Preferred solution
find out who the driver is, want a formal apology or the driver fired.

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Verified Reviewer

Need name of the company I paid 31 dallors to on 11-5-19 | Kroger review

Need to know the name of the company I made payment to on 11-5-19 in the amount of 31 dallors
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2 comments
Anonymous
#1778742

What does the word dallors mean?

Anonymous
#1779350
@Anonymous

You rent room it be fifty-nine dollar, no visitor, we're not going to fix anything, and there be a continental breakfast of stale bread with a toaster and stale cereal in a big plastic container. No funny business, we are going to be keeping a real close eye on you.

You have visitor, you must pay ten dollar immediately or you must leave the room.

No exceptions. Have a nice stay at the Royal Economy Motel.

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Review
#1707556 Review #1707556 is a subjective opinion of poster.

You will stay busy trying to keep up with changes they make | Kroger review from Knoxville, Tennessee

3.3
Details
Kroger has, once again, changed the way you access digital coupons. You now need a new app to log on to digital coupons. Very difficult to get a password. Why do you need a password to access coupons, what could possibly be stolen from you, maybe a package of carrots?
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3 comments
Anonymous
#1780523

I see in TheWall Street Journal where Kroger finally, finally got the message that changing stock around and rearranging the store on a monthly basis was not customer friendly. This plan has come close to ruining Kroger as a neighborhood friendly grocery shopping experience.

I no longer enjoy shopping at Kroger as I once did. Several of my neighbors have switched to other stores.

Anonymous
#1782303
@Anonymous

Right on.

Anonymous
#1779894

KROGER MEANS BETTER MEAT.

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Review
#1705363 Review #1705363 is a subjective opinion of poster.

Pharmacy not good | Kroger review

3.8
Details
Kroger had issues with my new insurance. Although every other pharmacy used my new insurance without any issues. The pharmacy said they would put what I over paid on prescription on my card. It has been over a month. So they lied to me.
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1 comment
Anonymous
#1780154

I'M PARTICULARLY FOND OF BIG K BRAND BLACK CHERRY SODA.

Review
#1704426 Review #1704426 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Beware!!!!! Kroger Steals $$ Online Grocery Delivery

1.0
Details
I placed an online grocery order to be delivered between 5-6 pm. Started out ok...received text message "order has started"...more texts regarding substitution items... At 6:15 I started to get concerned because no one showed up. I checked online only to find "driver arrived" and a $215 charge on my credit card. I called customer service which was absolutely worthless... they informed me there was an issue with the barcode so the order was canceled. BUT the refund would take SEVEN-TO-TEN DAYS. After asking to speak with the supervisor, I was put on hold so she could attempt to expedite the refund to 3-5 days versus 7-10. While on hold...the call disconnected. Kroger should be ashamed! Failing to fulfill the order and keeping the money for 10 days is absolutely unacceptable, and created a serious hardship.
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Review
#1704142 Review #1704142 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$450

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 16, 2019

They Finally gave My Money Back. I would still advise not to buy Kroger gift cards online.

It was hard to get my refund I didn't receive it till after many phone calls email proof the card weren't activated and these online reports. But they eventfully did the right...

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1 comment
Anonymous
#1789135

Many of the people who always are sure to tip generously never even give so much as a dollar to the bedraggled homeless people begging for food or money. As a matter of fact, they often won't even look them in the eye or acknowledge that they are there.

They'll put money in the Salvation Army bell ringer's pot at Christmastime, but if they see someone who is hungry and in need asking for a handout, they won't even do so much as toss a quarter their way. It is so sad.

Resolved
Review
#1703778 Review #1703778 is a subjective opinion of poster.
Pros
  • Locations
Reason of review
Empty gift card
Loss
$100
Preferred solution
Full refund