Kroger - Complaint...products dropped
two items previously handled by you have been discontinued. I have purchased them multiple times and still get reminders to buy again... But alas not in stock. I have been to your customer service desk several times asking for help but no resolve. First is Kelly's Bar-B-Q sauce. You have more than 50 facings of sweet baby rays... Why not 2 facings of a HEALTHY item??? Next is something I purchased EVERY week...DelMonte Grapefruit sections in small plastic containers found in the refrigerated section of the produce department. Why was this dropped??? I guess I will have to go to Remkes since they still carry it. A big inconvience for sure.
Bud Thurman, 141 W. maple Ave., ft. Mitchell, ky. 859-341-**** budnbuzz@***.com
Reason of review: Fair pricing.
Kroger Cons: Poor service.
Location: Fort Mitchell, Kentucky
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Comments
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I have had the same problem with trying to purchase Puffed Wheat cereals and some rye crackers that I had been buying for more than 50 years. My son who works in food management marketing for a large distributor informs me that if an item drops below a certain profitability percentage it is often dropped off the marketing plans and disappear from stores altogether.
Look for more of your favorite items to disappear as demands change and as time moves forward.
This is not just a problem with one specific food chain. This is nationwide and covers most all the chains.