I dumped $44.21 in a machine at Kroger (Grocery chain)only to find out after the process that I would not get all my cash back if I took cash. They kept up to 10% for doing the count.
They optioned me back the entire amount if I took a E-gift Card which was little more than a piece of paper.
I then headed off to Berger King to order lunch without any money, only my new E-Gift card. BK had no delivery system to accept the E - gift card. Purchase denied. I went hungry and Coinstar had all my money!
With the returned voucher in hand I went home to my computer and found the Coinstar web site. After an intensive search I found a contact number. I got handed off to the right person who offered no solutions. She did state that I was not the first BK complaint.
She did direct me to the proper BK internet page to check if my E-Gift card had been entered (You need to go to BK Crown Rewards to check if your E-Gift number was funded into their system)My $44.21 was in there. The BK problem is that the only way to get the credit was to have a plastic BK Crown Gift Card with a magnetic strip with my E-Gift number on it. Without the BK Crown Credit card, the BK cashier was lost. I spoke with someone at BK Headquarters in a hand off from the gift card dept.
They acknowledged a lot of similar complaints took my E-gift numbers and stated a plastic BK Crown Card would be on the way in 4-6 weeks. That would be a month and a half without my money. What a rip. Kroger sucks for allowing this *** to go on.
BK knows that the average coupon never sees redemption.
Coinstar knows this and uses this information to sell this dis-service.
If you see a Coinstar Machine, kick it once for me. I need 44.21 volunteers.
Review about: Kroger Coupon.
Monetary Loss: $44.