540 S Main St, Lapeer, MI 48446, USA
Not resolved

I was in the Lapeer, MI Kroger's on jan-9th around 3:30pm when after running all my foodstuffs through the card reader wouldn't take my ebt card after 5 tries.Not only was it embarrassing enough due to economic circumstances to have to take help but to be put out there as a non working person with an insuffience amount when it wasn't true was completely embarrassing to me.

I also lost all the coupons I had used and was left with only one option....

to leave my food and my self respect and leave with everybody looking at me.This was not any employees fault as I was in the self checkout so as to limit my already embarrassment by giving a ebt card to a checkout person...

I didn't like: Self checkout.

Review #1005919 is a subjective opinion of a user.

Layout of Store
Price Affordability
Customer service
Product or Service Quality
Value for money
Diversity of Products or Services
Discounts and Special Offers
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Kroger?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Cincinnati, Ohio, United States #1286655
Sounds to me like you need to call about your card and not complain about Kroger. If your card is showing as insufficient, that is not Kroger's problem.
Houston, Texas, United States #1285118
Is there a phone number on the back of your EBT card which you can call to find out what your balance is?
Sunnyvale, California, United States #1285091
The way the registers, which the cashiers use, are programmed is that if you spend more than what is on your EBT card then a receipt prints out stating exactly how much is on your card.
The only way you can use your EBT card and not get an error message is if you know exactly how much is on your card.
So, no, the register was not down.
You, as a customer, need to keep track of your balance.
Houston, Texas, United States #1285084
This is why it is best to keep track of how much is on your EBT card.
This is also why it is best to go to a cash register instead of self checkout because the cashier can tell you exactly how much is on your card, type that amount in, and then run it again.
You would have to pay the remaining balance.

You May Also Like

"Thanks for nothing. I have been a loyal gets customer my whole adult life. I have never had such disregard in my life. I ordered a fake onlinr, and received..." Read more
"...when I go to buy the roses 2 weeks before Valentine day, I did not expect the price has already doubled. I have been shopping at Kroger..." Read more
"I was eating my spaghetti Bolognese i had cooked it and basally as i was eating i come across a object that i can only describe as a white hard..." Read more
"...as i walk in leaving my husband and 2 year old outside the store a extremely nasty employee told me i was TRESPASSING..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more
"Dear Sir/MA We are international financier, trust Consultant of worldwide development prime lending's.We are Specialist of funds, loans, bank guarantees. We are working with large lending's affiliated to a corporate..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more
"My bank recently switched us all to a new credit card with cash back rewards. I approved a $50.00 statement credit and according to the Augeo Affinity Marketing site, the..." Read more