540 S Main St, Lapeer, MI 48446, USA
Not resolved

I was in the Lapeer, MI Kroger's on jan-9th around 3:30pm when after running all my foodstuffs through the card reader wouldn't take my ebt card after 5 tries.Not only was it embarrassing enough due to economic circumstances to have to take help but to be put out there as a non working person with an insuffience amount when it wasn't true was completely embarrassing to me.

I also lost all the coupons I had used and was left with only one option....

to leave my food and my self respect and leave with everybody looking at me.This was not any employees fault as I was in the self checkout so as to limit my already embarrassment by giving a ebt card to a checkout person...

I didn't like: Self checkout.

Review #1005919 is a subjective opinion of a user.

Diversity of Products or Services
Discounts and Special Offers
Layout of Store
Value for money
Product or Service Quality
Customer service
Price Affordability
Not specified
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Kroger?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Cincinnati, Ohio, United States #1286655
Sounds to me like you need to call about your card and not complain about Kroger. If your card is showing as insufficient, that is not Kroger's problem.
Houston, Texas, United States #1285118
Is there a phone number on the back of your EBT card which you can call to find out what your balance is?
Sunnyvale, California, United States #1285091
The way the registers, which the cashiers use, are programmed is that if you spend more than what is on your EBT card then a receipt prints out stating exactly how much is on your card.
The only way you can use your EBT card and not get an error message is if you know exactly how much is on your card.
So, no, the register was not down.
You, as a customer, need to keep track of your balance.
Houston, Texas, United States #1285084
This is why it is best to keep track of how much is on your EBT card.
This is also why it is best to go to a cash register instead of self checkout because the cashier can tell you exactly how much is on your card, type that amount in, and then run it again.
You would have to pay the remaining balance.

You May Also Like

"I was approaching the entrance to Kroger at 1:30 on Sunday 05/20/12.I stepped from the lot on to the sidewalk and walked into a long wire hook hanging from ..." Read more
"Over the past year I have noticed that this store allows food to stack up in baskets in the front of the store. This is the first thing you..." Read more
"My daughter made herself a salad from Krogers Iceberg lettuce yesterday, she is 12 years old!...I had a few bites out from her bowl an I had upset stomach today..." Read more
"After you guys read this, almost all of you guys will be like "oh nooo, that is not true, he is lying" and I am OK with that. Say whatever..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"this photo is taken by ladder yesterday/tonight (24-3-2017) on timebucks right now. I'd really wanna ask you guys, how to earn 37.835 in timebucks, when timebucks does not count in..." Read more
"We took our dog to Petco Clinic in for her rabies immunization. That night she began to cry out in pain, she wouldn't jump up on the bed, wouldn't eat..." Read more
"Ordered a two pack of Makita BL1830 and received a two pack of BL1815. The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is..." Read more