540 S Main St, Lapeer, MI 48446, USA
4 comments
Not resolved

I was in the Lapeer, MI Kroger's on jan-9th around 3:30pm when after running all my foodstuffs through the card reader wouldn't take my ebt card after 5 tries.Not only was it embarrassing enough due to economic circumstances to have to take help but to be put out there as a non working person with an insuffience amount when it wasn't true was completely embarrassing to me.

I also lost all the coupons I had used and was left with only one option....

to leave my food and my self respect and leave with everybody looking at me.This was not any employees fault as I was in the self checkout so as to limit my already embarrassment by giving a ebt card to a checkout person...

I didn't like: Self checkout.

Review #1005919 is a subjective opinion of a user.

4.1
Customer service
Value for money
Diversity of Products or Services
Discounts and Special Offers
Website
Location
Layout of Store
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Kroger?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Cincinnati, Ohio, United States #1286655

Sounds to me like you need to call about your card and not complain about Kroger. If your card is showing as insufficient, that is not Kroger's problem.

Anonymous
Houston, Texas, United States #1285118

OP:

Is there a phone number on the back of your EBT card which you can call to find out what your balance is?

Anonymous
Sunnyvale, California, United States #1285091

OP:

The way the registers, which the cashiers use, are programmed is that if you spend more than what is on your EBT card then a receipt prints out stating exactly how much is on your card.

The only way you can use your EBT card and not get an error message is if you know exactly how much is on your card.

So, no, the register was not down.

You, as a customer, need to keep track of your balance.

Anonymous
Houston, Texas, United States #1285084

This is why it is best to keep track of how much is on your EBT card.

This is also why it is best to go to a cash register instead of self checkout because the cashier can tell you exactly how much is on your card, type that amount in, and then run it again.

You would have to pay the remaining balance.

You May Also Like

Sedanos - Misleading Add and Unhelpful Manager Sedanos "My name is Juan Cuesta and in this week flyer (04/26-05/02) Sedanos PREMIUM Ice Cream Assorted Varieties was advertize this week 2 for $6.00 , I purchase 2 Mamey flavor..." Read more Wasteful ,Krogers/Dole Kroger " Public published review 12/27/16 There are several people who have been able to get produce from Kroger's after their mark down price because they just throw it all away..." Read more Kroger Manager Review from Charlotte, North Carolina Kroger "I had a bad experience with Kroger the manager was rude and disrespectful talking about you cant get but 4 of a certain product because he see my brother at..." Read more Food City - Meat department Food City "#601 located 2120 South Roan street Johnson City,Tn 37601. I have a serious complaint. I have talked to John Jones Executive Vice President about a critical situation about the..." Read more Living spaces is a fraud company Living Spaces "We purchased our furniture on 8/6/16 and purchased VIP Care for 147.00 told us seam separation would be covered - we call for our first claim in March 2017 because..." Read more Dhgate - Seller Zoom174 - Order NO:335643019 - I never received my package :( it is more than 90 days and now I can not raise a dispute) Dhgate - Seller Zoom174 "Order NO:335643019 - I never received my package!! Now, it is more than 90 days and now I can not raise a dispute) and I tried to contact the seller..." Read more IMHO - I Can See Why Sears Won't Be Around Much Longer Sears "Went to purchase the Amazon Tap Alexa at Sear's.com. After adding the product to the "Cart", a different product was reflected thereat : Naxa NX 319 Portable CD Player with..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more