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2.7 Based on 233 reviews
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  • Customers like
    • Near my home 7
    • Friendley and courtous 4
    • Prices 4
  • Customers don't like
    • No management 7
    • Disrespectful employees 7
    • Customer service skills 5

1. Do we make fun of some of your purchases? Yes. Yes we do. 2. Want to get us angry? Ask for paper in plastic. We make it as heavy as possible. 3. When you have an extremely full cart, I will go get another one for you. This is to shorten your wait. I have never once been thanked. 4. If you are 65 or older, and drive a car as old as you, you give me a better tip for helping unload your groceries than the 25 year old in the 2011 Audi who... Read more

Was this review helpful? 74 45

I should have figured something like this would happen at this Kroger. I ordered a cake with my son who turned 13. He wanted a tropical theme with water/ocean and islands. The islands were supposed to be small and opposite sides of the cake but you can see that is definitely NOT what we received. So not only was he embarrassed but having a house full of 10,11,12 & 13 year olds making fun of him and the cake was unacceptable!! Family was... Read more

Was this review helpful? 8 15

Went to Kroger Friday night to get snacks and booze for the night. I am 26, my friend is 25 and I had my two 20 y/o sisters with me. All things were ready and we proceeded to four individual UScans, as we were all buying our own things. I had a 12 pack and my friend had 2 24 oz Guinness. Almost immediately, the young clerk asks for EVERYONE'S IDS. Even the ones not purchasing alcohol. I had no problem showing mine, as well as my friend's... Read more

Was this review helpful? 16 44

Wouldn't take my check because it was over 250.00. They said because they are protecting my checking account.That's my banks job not Krogers. They said I am a preferred coustomer because allot of people don't spend that kind of money. I told them I write checks for more than that at Walmart, Meijers and Sams club with no problem have never bounced a check. They told me to call coustmer service at 1800-917-6484 I did got a lady India... Read more

Was this review helpful? 6 3

I dumped $44.21 in a machine at Kroger (Grocery chain)only to find out after the process that I would not get all my cash back if I took cash. They kept up to 10% for doing the count. They optioned me back the entire amount if I took a E-gift Card which was little more than a piece of paper. I then headed off to Berger King to order lunch without any money, only my new E-Gift card. BK had no delivery system to accept the E - gift card. Purchase... Read more

Was this review helpful? 7 12

Dear Sirs, I am writing to you to share the disappointing experiences I had with your company today. I have shopped at Fry's Food store #124 for well over one year and I've never had an experience quite like I had today. I attempted to purchase alcohol at the location and when the clerk checked my ID, she then proceeded to record the information from my driver's license to include my drivers license number and also asked me to sign... Read more

Was this review helpful? 16 41

I was in line at check out waiting for my turn to put my groceries on the conveyor belt, when a employee at the register in the express lane told me I could come into her line. I had 39 items and told her I had more than the 15 she siad thats ok. So she is being nice and ringing my stuff up, she asks for my kroger card I give it to her, then I handed her my coupons. That changed everything! She was mad! She tried to refuse some of my coupons and... Read more

Was this review helpful? 19 54

I went to the grocery store at 3am to do some grocery shopping without all of the crowds and congestion. I usually go to Walmart anytime I go in the middle of the night, but I've recently been shopping at Kroger because against popular belief, Kroger is actually cheaper than Walmart, AND you get gas reward points for shopping there which really comes in handy when gas prices are high. I took my son with me and we went grocery shopping. I very... Read more

Was this review helpful? 4 2

I went to to customer service desk at 7: 50 this morning. I patiently waited approximately 10 minutes for the person to help me. When I finally said "excuse me" is when she finally told me that she wasn't open yet. She didn't even attempt to address me directly.. I asked her when did the customer service desk open, she said "what do you want"? I told her that I wanted to know what time she opened.. She then rudely told me to go to a... Read more

Was this review helpful? 10 34

Your Kroger feedback .com web site doesn't except the information on your receipt. That is why I never answer these type of surveys! Thought this time might be different.You entry ID# is 620-363-82-93-81-110. It does not fit in the box.If your going to run a survey you should test the web site better.And then your complaint form is absurd that you need to have at least a hundred words in order for it to have any kind of merit. I find the whole... Read more

Was this review helpful? 14 13

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