Yola Hfx
map-marker San Joaquin Hills, California

Extremely Poor Customer Service

3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist,manager he said he would look into it (MARCO). He worked through a Regional Brand Manager Gary Wenzel who told me after 3 mo. they would get me some product only to lose it in a warehouse. He refused my calls for over a week and then insulted me. I also consulted Kroger's customer service # only to also leave frustrated at how poorly trained they are in customer service issues. By the way the product I asked added is a product that is Kroger Owned. Seems like a no brainer!
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4 comments
Guest

I asked a half a dozen years ago give or take dorothy lane kettering kroger when they were getting in more of the kangaroo greek flatbread which back at that time was labeled as 'pita' flatbread before the labeling was remodeled. Someone there who I thought was a manager told me that they don't carry the product. I had two in my cart at the time, and he said they were likely to be non ordered items that got placed there as a mistake by the bread people. He told me i'd need to get it added to the corporate order list; and then ask him to stock it after that. It is an item I had been interested in and had just happen to have first seen it at that time so I went through all of that garbage to get run around and ignored for a long bit of time; to learn later that various other kroger stores everywhere stock the same item. And what I was told was clearly a bunch of lies.

The only other time I have dealt with a store stocking an item, it was fairborn store stocking turtlemountain coconut milk icecream. I asked them to stock it since I lived nearby and most other krogers such as kettering and beavercreek had it but it was a longer drive to go there. I asked them if they would stock it since it was already on corp list and other krogers were having luck selling it. I got hastled for at least a couple months with non response responses. Got mad and said, give me a simple yes or no, and I no longer even care what the answer is, and stop responding to me otherwise. They didnt respond but they did stock the item.

I hate the thought of ever asking them to ever stock anything again. But because I like inflicting self mental pain I asked if they mind looking into the turtlemountain seasonal pumpkin nog since they already have been stocking an apparently selling the seasonal regular nog. So hopefully that correspondance works better than the prior 2. But I've already resorted to asking the manufacturer for information on ordering a case; because it would be easiest way to deal with kroger; is to do a one time purchase of a case of product.

Guest
reply icon Replying to comment of Guest-755539

Do you really think every store can stock every particular brand of any given item? That is the most self absorbed, stupidest thing I have ever heard!

"Oh, I want this, so someone must make sure I get it, because I don't want to drive to a store that actually carries it". So if you owned a store you would stock every random freaking thing every pain in the *** customer asked for, and then be happy to take a hit on it when the rest of the case doesn't sell? No, you wouldn't! Ninety nine percent of items that are not carried at a store (even though other stores in the same company do) are not authorized for that location.

They cannot be entered into the system and the product is not on a shipment route to that store. Quit being a whiner crybaby and a pain!

Jeez!! Loser!

Guest

The pharmacy at dorthy lane Krogers in kettering has the worst service ever after calling ahead to get my script refil filled they say ready in a hour but when I show up 2 hours later they tell me no one filled it and I was told that I had not called? This is anoying and is enough for me to go elsewhere from now on! So disappointing that no one in the pharmacy knows what the *** is going on!!

Guest

I am an employee at kroger. I do admit that the response that you received from the workers there was uncalled for and i apologize on their behalf.

On the other hand, you said you asked if they could add a product to the store and they didn't.

Customers always do that but their demands are not always met because there is just not enough customers willing to buy that product. If a company begins to sell an item, and it does not fly off the shells fast enough, they loose revenue.

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Eliasar Spv
map-marker Chicago, Illinois

Promotional Prices Not being taken out so prices are different at checkout

I went to the store this morning at 7:30, I saw that the 1/2 gallon of milk was $5/5 and the maximum per customer 5. So, I got my 5 half gallons and continued shopping, I saw that the 1 doz. of eggs were 99cts. max per customer 2. So I got 2. I bought other stuff that were not on promotions so I knew I was going to pay the regular price. When I went to the self-checkout (because no one at the register at that time), I realized that the milk and eggs were at regular price too, so I called the person that is next to the checkout, she told me that "SORRY but milk was on sale until last night, and eggs start today!" I told her that the sign says $5/5, she said that they FORGOT TO TAKE IT OFF! Finally I told her I wanted to speak to the manager and, then she changed the price to be $5/5 quickly :)
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7 comments
Guest

Really false advertisment!! :upset Because a sign was not taken down theres like a million litte and big tags they have to remove in one night!!!!!

And they still gave you the discounted price sooooo why are your crying!!! Hahaha

Guest

I have to agree, they honoured their mistake without giving her any troubles, so why complain. The OP sounds like a three year old who was refused candy from her mother.

Courtnie Vei

So they honored the price. What is the complaint?

Guest
reply icon Replying to comment of Courtnie Vei

Dear Mike Brady:

It is not about the price, if you read on the top it is about THE CUSTOMER SERVICE 8)

Courtnie Vei
reply icon Replying to comment of Guest-742349

If they took care of it, I would call that good customer service.

Guest
reply icon Replying to comment of Guest-742349

Dear goshen customer,

Know where in this COMPLAINT does it say about customer service. Thank you.

And I'll have to agree if the manager took care of the problem why complaint. Also let be real how long has people been shopping at Kroger and knows that the sales end on Sunday at midnight and the it is impossible to have every tag down from last weeks ad. :grin

Guest
reply icon Replying to comment of Guest-743792

"Nowhere" not "Know where". Speak Engrish!

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Anonymous
map-marker Irving, Texas

Kroger won't honor free first prescription offers for Medicare patients.

If you are on Medicare or Medicaid, you should be aware that Kroger will NOT accept a pharmaceutical company's coupon for your first prescription free. I have verified this with Kroger's corporate office. I find this totally offensive and discriminatory, especially since seniors surely are their largest customer group. I have contacted Tom Thumb Pharmacy and they assure me that they will gladly accept such coupons. I will be moving all my prescriptions from Kroger and I strongly urge you to do so as well. Kroger's policy shows a complete lack of care for senior citizens and others who have the greatest need for assistance with the cost of medications.
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Loss:
$42
4 comments
Guest

Not only is it against the law for Medicare, it is against most insurance companies contracts also.

Guest

It's against the law. Do some research.

Guest

It is against the law. If your new pharmacy gets audited they will pay high penalties.

They there are some coupons that have a loophole where you can get one free per year, but those are few and rare. What kind of copay do u think a Medicaid pt has? The highest one I've ever seen was $3 and have grown people complain about that!!

Rediculous!! Ecspecially when they reek of alcohol at 2 in the afternoon.

John N Mzy

Good to know. Probably because they have problems getting re-imbursed by the drug company and don't want the hassle or expense to give you the pills and then not get paid for them. Just take your scripts elsewhere.

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Anonymous
map-marker Snellville, Georgia

123 Rewards and there bulls***

So I go and use my 123 rewards card and I load 200 bucks just to get to the check out and it declines. I know there's money on it!!!!!

I call the 1800 number and they feed me some bs about an account restriction. That takes one to two business days to clear after some form has been submitted. It's now day 7 and I still can't use my card and everytime I call they give me the same dumba** excuse. Along with call back to tomorrow it should be fixed.

It went from 1 to 3 business days 3 to 5 and now 7 to 10. ALL THIS FOR 12 BUCKS!!!

WHEN THIS IS OVER THEY CAN TAKE THIS CARD AND SHOVE IT UP THERE REAR ENDS!!! AND THEN THEY CLAIM THEY DONT KNOW HOW I WAS ABLE TO PUT MONEY ON IT, FREAKING ***

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Loss:
$190
2 comments
Guest

They are the WORST! No gas discount!

No Free groceries! A waste of precious time and money! I earned over 1500 points and got NOTHING.

CS is clueless! What a scam!

Guest

I've had issues with this card. I'm sorry they blocked your account.

I know how wrong and frustrating that can be. I spend with this card and earn between $5-$15 per month in rewards and coupons but they are NEVER available on their own. I've had to call "escalations" three times this year. Now I wasn't issued my reward for August, September, October, and now December.

I called on 11/17/2013 and they said wait 24-48hrs. Four days later they say It's Thanksgiving holiday. We're backed up. They'll call you.

Today, 12/10/2013 still no call or resolution. Got a rude CSR who said I wasn't being patient enough!

No timeframe given for resolution. I direct deposit $1,600 per month on this card to use and get the 1-2-3 Rewards but you have beg and plead for them.

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Aisling Xin

Handicap parking not enforced

Entering the store and saw a lady park in the handicap parking. She had no tag, no decal and looked perfectly healthy. Ask Hinds County deputy if they enforced the law. He said no. He was told by management not to worry about it. Ask the store manager and he said the deputy had the authority. Kroger should follow the state law. This is not the first time I've encountered this. Whomever is in charge of this needs to repaint, post the signs and follow up. Kroger is always talking about customer service and this should be at top priority.
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4 comments
Guest

Stores do not have the authority to cite! Call the police if you are so upset about it! Get over it and mind your own business!

gerald claude

why whine on this site...call the damnnnn police.....or are you scared

Guest
reply icon Replying to comment of gerald claude

The *** police were there !

Guest

Did you check her license plates? Some people have plates that are special handicapped plates.

Another thing, people can look healthy and still have a heart problem or something that makes them unable to walk any distance. Just because you have a handicapped parking permit, doesn't mean it has to be a physical disability.

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Anonymous
map-marker Indianapolis, Indiana

Out of stock Kroger product

Two days in a row I go to my nearest Kroger store to buy Kroger's brand fat-free half and half. They are out of stock and the manager tells me they (I assume Kroger's) didn't send them any although the truck come every day with dairy products. Obviously, someone didn't order it and now I have to go to another store farther away to make my purchase. The only reason I even go to this store is because it is close. Every time I go I see the store manager stocking shelves. Can they not pay someone else a lot less money to do that so the manager can actually manage the store, like making sure the merchandise is available to customers. Have had trouble for years with availability of my dairy products. I did call Kroger's corporate office today and while I was speaking with Denise she must have hung up on me in the middle of our conversation. Don't understand that since I was very civil, did not raise my voice or take out my frustration on her. Guess that is just another example of Kroger's idea of customer service.
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5 comments
Guest

You must be really special cuz if the store has had trouble for years with the Availability of ur dam half and half why Wouldn't you go to a Different store!!!!! Hmmmm you must like to complain... :grin

Guest

How dare the store run out of an item! Shame on them!

Good lord, what is happening to our world when we can't count on our items being at the store when we need them! How will the children, the needy, the disabled, the stricken, the veterans serving our country, the stray animals, the charities and our aging parents do?! . .

.

oh, that's right, it's just fkkcing non fat half n half YOU MMORRON half-wit-full-shhiit-for-brains!!!! Gawd, u fkkcing ***

Guest

What is wrong with a manager helping stock shelves? If he or she wasn't, you would probably complain that they were 'too good' to stock shelves!

Dairy loads come from different suppliers. Some have Kroger brand, others have national brands. And why do you just assume the corporate CSR hung up on you? Do you go through life looking for reasons to complain?

You are ridiculous. Shop at Walmart where you belong.

Guest

Oh my god...I can't believe you took the time to complain because a store was out of your fat free half and half...and on top of it you took the time to call customer service. hahaha.

How ridiculous. Entitled Americans with their first world problems.

Guest
reply icon Replying to comment of Guest-722219

Isnt this person a fool? Good Lord, stay at home!

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Sahar Vuk
map-marker Willis, Texas

ONGOING PROBLEM WITH COLD FOOD

I sometime shop at Kroger in Willis TX. An ongoing situation there is: I find carts of boxed cold food sitting out to be placed on the shelves. Again last week I'm in cold cut section and three carts piled high are sitting there. One guy was near by but seemed to be doing something else. I worked for Safeway fifty years ago and when working with cold food, we were instructed to work one cart at a time. The rest to be left in the cold storage room. I have brought this matter to a manager sometime back and he said he would look into it. I'm limiting my shopping there!
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4 comments
Guest

Same thing happens in Lake Charles, LA. Product sits out at room temperature on cart piled about 4 ft tall.

Guest

How long do you think the cold meats, etc. actually sat there.

Just because you saw them sitting there waiting to be stocked, doesn't mean they sat there long enough to get spoiled. That being said, health inspectors make routine inspections of any store that handles any type of food, including grocery stores, convenience stores, restaurants, etc. I'm sure if the carts full of cold food sitting around is a routine practice, it would get noticed and if it was a health hazard, it would go against the store. Stores have to reach a certain score in order to pass, and if they don't obtain that score they are given a deadline to deal with the situation.

Another thing, no matter what grocery store I am in it is always chilly in the area of the cold foods, therefore, it is highly unlikely that the carts of cold stuff was damaged in any way. If you last worked in a grocery store 50 years ago, I would be willing to bet food handling rules have changed a lot in that amount of time.

gerald claude

It appears they arent too overly concerned with food safety.....but i bet the health dept folks would be.....drop them a line.....I am sure an unannounced inspection would solve the issue

Sahar Vuk
reply icon Replying to comment of gerald claude

Thanks, I'm going to do just that.

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Anonymous
map-marker Brinkley, Arkansas

Deli has dead filies

Went to Kroger deli and there are dead filies all in the cold section of the deli I took pictures and told one of the cashiers ,I went back the next day and the flies were still there so I ask to speak to the manger he simply said he was working on it. Well day three the files are still in the deli I took another picture and went home and call the Kroger corp office and explain the situation she put me on hold and called the store the manger told her he had taken care of the problem .well it's Friday and you guessed it the darn files have not been moved, my next step the health department
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1 comment
Guest

Filies? Like in horse meat?

And files too?

Anonymous
map-marker Edinburg, Virginia

Rumors, ***, and discrimination.

I started working at Kroger in April. I won't say what department I am in. One of my supervisors decided that he did not like me for some reason. I take pride in my work and did whatever was asked of me, even things that weren't asked of me. Well they decided to change my schedule without telling me, saying it was put up on the side of a fridge and I had been told about the change. The one supervisor saying he had a text from the other person who makes the schedule saying I had been informed. I was not. That was my first strike. Keep in mind I had not been given a username or password to check my schedule online, hadn't gotten my paycheck even though it was May already, and didn't have a sign in sign out thumbprint, nor a password for the cash register. Then the fun began. I wasn't allowed to take water breaks even though I had a note from my Doctor saying that hydration was important and I needed to be hydrated because of my medication. I also don't get to take my break until after 6pm, even when I get there at 12:30pm. No one ever tells me to go on my break and when my supervisor is there, forget it. My co-workers yelled at me when I took my medicine asking me what I was doing. I tried to ignore them, but they yelled louder until I calmly said I am taking my medicine and walked away. Of course then started the rumors, that I was a ***. Everyone is so homophobic and trans-phobic there, except for two people. I am not a ***. I do not even like women. I am a man who likes other men, but I don't want to come out at work. So one day last week I got "invited" to go get drinks with my co-workers. No one showed up. I drank my drink and went home. Then my co-workers started making false complaints about me saying I refused to do work, that I was reluctant to do work, and that I was being unprofessional aka I was singing. Everyone in my department sings, even the supervisors. Someone even smoked *** in the area where we worked and a guy smoked a cigarette multiple times inside the store right in front of us. They also take samples of the food, which is against the rules. I've even seen them use their birth date to give someone else alcohol who didn't have their id with them that day. So they called me into their office yet again. This makes three times. They called me in twice about the complaints. They said that multiple people complained about me as did customers, and that I was too loud. I didn't know being confident was a crime. I come from a big family so I am used to talking a bit louder. I was not screaming or anything. I just have a commanding presence. I smiled and talked with customers, being respectful and telling them to have a nice day. The people I worked with would talk about sex, yeast infections, menstruation, stds, and *** shamed some girl who caught an std saying I am not sleeping with him because I know where he has been; aka with the girl who was unfortunate enough to catch the std. They bad mouth our superiors all the time, which is ironic because they were the ones who reported me for being "unprofessional". One girl said about one of our supervisors, "He's so strict I can't do anything to please him. If he wants it cleaned a certain way then he can do it his *** self, because I can't please him." So then the last time I was in the office they said that I should take a week off until my medication was leveled again. Well guess who is scheduled for tomorrow? Me. I am not supposed to work until NEXT Sunday. Not to mention as soon as I went home the girl who reported me for singing started a rumor that I had been fired. As far as I know I have not been. She also was complaining about another girl saying she was a *** and such to me. Everyone is negative towards each other. They even call customers *** once they are out of ears reach. I joined the union, but fear it may be too late. They just don't like me because of my gender identity, my outgoing personality, and the fact I take medication. They make innuendos about stuff all the time or plain out just talk about how they *** and wake up, have a drag, and go back to sleep. It is just really dysfunctional. I even have random guys who work there coming near me and looking at me and smiling all *** like because they think I am a ***. I am supposed to be trained in the cash register next week, but they may just let me go. It wouldn't be the first time I've been let go from a job because of my gender identity and disability. I can do my job. I do it well. Some people just don't want to accept anything that is new to them. Also there is a racist, sexist guy who says women can't protect themselves without guns and that the Russians are coming to slaughter us all once we give up our guns, so we must cling to them to survive. He also ranted about the Chinese. I have Russian heritage. I just don't feel safe, but I need a job. Kroger is supposed to protect me from discrimination. It says so in its mission statement. Gender identity, disability, and sexual orientation are all covered under their harassment policy. They need to implement a diversity and acceptance program and not hire people who are discriminatory. The girls who were discussing sex were all omg two women is so weird/gross and two men together is just too much. If they fire me I won't be surprised. I still don't have a cash register sign in or employee discount card.
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2 comments
Guest

file a complaint to the corp. office.

Guest

Everything has been sorted out. I am not longer in the department that wasn't the right fit for me. I will be placed elsewhere in the store. The rumors of me being terminated were false and I get my new schedule set up on Thursday.

I would like to remove this complaint. People are people and will act inappropriately anywhere you work.

No store is perfect. People may not like me for their own reasons, but management has yet to be unfair, disrespectful, or just plain out fire me, and for that I am grateful.

It was *** to post on here in the first place. I think I will be much happier in my new position.

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Anonymous

Kroger really does suck in so many ways

Kroger is a bs organization. Their employees are all tired and worked to the bone.

They have little family time and obviously the mgmt hierarchy believes in nepotism before competence. Kroger runs people ragged for pitiful salaries and they should be so ashamed of themselves. My poor mom worked there and was treated very poorly. She worked like a guy.

My brothers all decided that she had to quit when we overheard her manager raising his voice to her and scolding her like a child. We wanted to kick his ***. Mom got really skinny at that place and the male employees would watch her lifting heavy stuff. She's a little woman and she was struggling.

We convinced her to get the *** out of that prison.

She has a new job and she's happy. *** Kroger.

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14 comments
Guest

You are not alone in your dislike for the way Kroger treats some employees. The Kroger culture gives lip service in regard to how they "care" and so forth and etc., etc., but when the chips are down they tend to side with the bully/bullies and add fuel to the flame by discrediting the person who is being bullied.

They seem to love to hire psychopathic personalities to be managers. Now I am not saying that all the managers are that way as there are some good and decent people who happen to be managers, but Kroger seems to have a fair share who are not very nice.

It is NOT necessary to make someone's world a living *** on earth every time they go to work. However, Kroger has a fair share of managers who seem to enjoy tormenting employees (especially some of the hardest working ones for some strange reason).

Guest

I worked there for six months. I was a cleaner.

One boss said one thing and the other boss said another. Then a *** started yelling at me so I showed her who was boss. She got *** and called the store.

Of course they took her side. Do not work for them.

Guest

They wouldn't let an old bagger go home who said they weren't feeling well. An hour later after her shift we get a call that she had a heart attack. Treat their employees like ***

Guest

Worked in the deli. Way too many Chiefs and too few Indians.

50 percent of the equipment is in dire need of repair. Kitchen is filthy. Dish machine does not sanitize at all but they still use it.

I quit today. I only lasted 2 weeks!

Guest

Yes Kroger sucks you have to work thanksgiving and Christmas so you can sell hotdog and a pop . Instead of spending it with your family.

Then the corporate people have the gall to ask you how was your holiday .

While they spent it with there family haveing joy and laughter really they make Scrooge look great cuz he realized what family is more important and giving. The corporate keep saying that we are family it's a family I do not want you don't treat family like they do.

Guest

I agree 100% i have worked for them for 10 years i have injured my back and leg because there too cheap to have enough help.On top of that im usally there 4 to 5 ours befor i get a break and i rarely get my last break. Also i have only called of 3 times in 10 years and if i call and say im sick they make me go to the doctor waste money and bring in doctors note

Guest

Coming from a current employee, You're absolutely correct

Guest

Amen...bottom of the barrel in all ways.Its a *** store with *** wages and *** poor environment to work.

Guest

I am a woman who has worked at Kroger for 5 years. I work on the night crew stocking shelves.

The work is back breaking and my health has gone down hill because of it. I have been horrified when male employees stand and watch me struggling with something heavy and make no move to help me. What kind of man does that?? I also have to help pull pallets that are stacked much taller than I and weigh over 5000 lbs.

The men complain when you don't help with it and sneer that you are supposed to be equal with them. Management has asked me many times over the years to do things that I am not physically capable of doing and act as though they are disgusted with me when I can't do it.

It's so hard, but I have to support my family, so I keep working. God bless you boys for making your mom quit.

Guest
reply icon Replying to comment of Guest-1033007

Are men and women not equal? You are getting paid the same amount so you should be able to do the work. If you want him to come over and do your job for you take a pay cut or quit.

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Anonymous
map-marker Bloomington, Indiana

Extremely bad treatment because of customer accidental use of Express Lane.

I am a 65 year old senior citizen with cataracts and blurred vision. On September 25th around 3pm, I headed for Kroger to purchase groceries for the week and specific items to cook for my grandsons birthday dinner that same evening. I completed my shopping and went along the check out lanes looking for an open lane. Not realizing that I was in an express lane, I preceded to unload my cart. The non responsive rather placid young clerk lady was barely cordial. I did not realize that I had unloaded my groceries in an express lane until I saw I would have to load my bagged groceries into the cart. When I asked the clerk where the bag boys were; she informed me that there were none in the express lane. She began to ring up my groceries and a male customer filed in behind me; then another male customer came down the isle; leaned into the food carrier and began to chastise me for having more than the limit of items and using the express lane. His sociopathic behavior lead me to believe that he was a road rage type and at that moment I became afraid that he might follow me into the parking lot and try to hurt me. He continued to insult me all the while the clerk was checking me out but she never called for a manager to help me; nor did she alert anyone to put a stop to this mans relentless accusations. After calling him a few choice names; I left the store. This was such a stressful situation that even now 3 days later my stomach is rolling and my stress level is very high. Fortunately I made it to my car safely and loaded my groceries and left. When my grandson arrived for dinner and I told him what had happened; he immediately realized that this was no customer but felt that this was the store manager that had treated me in this way. After I thought about it for a while; I realized that the man that was chastising me had no groceries in front of him. All of this was happening with either a customer between us or another store employee as I'm not sure he had any groceries in front him either. It would appear that this generation of Kroger Managers are trained to be aggressively rude in their management practices. Instead of approaching me at my end of the check out line and introducing himself as the manager, pleasantly asking me why I was in this lane; he came up the back of the check out line and began to insult and accuse me of slowing the process of the express lane. Instead of the express lane in the Kroger store on west 3rd and Liberty being placed at the exit to the store; it is further back into the store with no exit close buy and thus leaving it more vulnerable to customers and senior citizens with limited vision choosing it, with full carts of groceries. I'm pretty sure this was the store manager that was harassing me; now that I have had time to think about it. Because of the horrible insulting way that I was treated at this store; I nor my family ever grace the doors of a Kroger or subsidiary again. If you ever have the interest to view loss of business; I'll be happy to tell you why you are loosing business. I know for a fact that the newer generation of hires seem to be absolutely miserable working at Kroger. They are either miserable or they lack the ability to express and convey warmth and quality servitude to your customers. And, it is exceedingly clear that the Senior Citizen is at risk everywhere; not just in the Kroger stores. Customer service has become extinct. I refuse to do business with companies that exhibit such poor quality customer interactions and sociopathic management skills. There was no warmth to this man, no understanding, no quality personal exchange, no identification of himself or what his capacity was, no questions asked of me; just accusations. It is not now, nor has it ever, been my desire to do things in a contradictory way; jeopardizing the flow of business or putting anyone in a compromising position. I spend around $400 a month on groceries, which amounts to approximately $4800 a year and I figure if I live to be 72 I would have spent around $33,600, which will now go to another food store. I also purchased my prescriptions thru your pharmacy but your loss on that is not to terribly much. But at any rate you have loose it all. Until Kroger learns how to treat people; including it's employees, it will continue to loose business.
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7 comments
Guest

To the person below me, yeah but it's kind of rude to get into a fight with a 65?year old woman. I'm a cashier and I would've stopped it.

Guest

He did not make any accusations. He was simply angry he had to wait behind someone who accidentally went in the express lane.

He has a right to grumble. What can the manager do, kick him out for grumbling? It is not against the law to grumble and insult someone. Most express lanes are placed at the enterence of the store.

This is so they can get out of there fast.

Also make up your mind, was it a customer who was saying horrible things to you or the manager?

Guest

If you are driving them im positive you can see the 20 signs they have that say express lane!!! And if your such an elderly man why would you not have someone helping you with ur shopping???

Im sure it was another elderly customer that was pissed off that you were in the express lane and was complaining just like you are!!! GOOD LUCK GUY 8)

Guest

these tow idiots making comments are obviously kroger employees, because that is just the way they act.

Guest
reply icon Replying to comment of Guest-743813

You are obviously NOT a Kroger employee, because you are illiterate and ***. Don't bother applying, either! Stay on welfare!

Guest

Kroger Managers would never have behaved that way. You are mistaken.

Guest

I'm sure the store managers don't have anything better to do than get in a check out line to harass a customer. I'm sure if it was an inconvenience for the cashier she would have told you she couldn't take you in that lane.

Your grandson jumped to conclusions about who the man was. If you have cataracts and blurry vision what in God's name are you doing driving? Talk about an accident waiting to happen. If you can see to drive, you should have been able to see the sign that said "express lane." Then Little, Elderly lady that you are, you proceded to use unlady-like language towards him.

That wasn't real smart to do being you had already decided he might be dangerous and you thought a manager should have offered to make sure you got to your car safely. You thought this man would assault you on the way to your car, but still you had the "guts" to mouth off too him. You couldn't have been very scared. Did it occur to you that if the two men in back of you would have had name tags on if they had been store employees?

If you didn't see the man that was yelling at you, have any groceries in front of him, it is a good possibility that all he had was one small thing, something like a bag of candy and was holding it down by his side. Another thing if your cataracts are so bad that it is affecting your vision, why hasn't your doctor recommended surgery? You would think that would be done, if they are affecting your vision. There is something wrong with your story.

You can't expect every store employee to fall all over themselves to meet your expectations of how they should act. I don't care if employees smile at me or even great me, or ask how I am, when I am in a store, I am there to shop and get out, not make friends with the employees.

All I care about is that they be polite, not rude. It's funny, being I don't care if they greet me or whatever, it is as if they fall over themselves to greet me and ask if I need help.

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Agueda Znm
map-marker San Jose, California

Shelves are too high!!!

I'm 5'6" and I can't reach the top shelf where they keep the Chobani "peach" yogurt. I actually had to CLIMB up on the lower shelves to reach it and I find this to be ridiculous and unacceptable. What about someone who is only 5'2" or shorter. Why are you putting products up so high that people can't reach them? RIDICULOUS!! Well, since my word count is too low, then I will add that ever since the stores here in Marietta have been re-done and everything is moved around, no-one can find stuff even though it's been a few months. They finally printed out a list of products and which aisle they are on. It was good before they did this and now it's DISORGANIZED AND CONFUSING....NOT GREAT KROGER!
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4 comments
Guest

It's the same thing in ... EVERY GROCERY STORE THAT HAS EVER EXISTED.

But you want to pick on Kroger's.

Guest

Try a Publix out and see if they are better. I grew up in Cobb County where the closest store was a Kroger so we used to go to Kroger, but then I spent the later half of my child years (like starting at age 9) in Sandy Springs and the closest store to us was a Publix and I actually like Publix a lot more than Kroger. Never going back to Kroger again.

Guest

I am 5'3 and When i cannot reach something in a store i do the most logical thing.I ask for help getting the product.If you step up on another shelf and Hurt yourself the store is not responsible for your injury.Their is always someone who can help if you just ask.Some people will complain about anything.

Guest
reply icon Replying to comment of Guest-689498

^^ this

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Anonymous
map-marker Atlanta, Georgia

"New lower prices 'in'", but double coupons "out"!

I can hardly navigate my local Kroger for all the placards (larger-than-life) and banners announcing "new lower prices". Same story with every ad, or Sunday paper insert. But elimination of double coupons on 9/22/13 was posted on a card smaller than an index card--only at the customer service counter! That is simply dishonest. No more double coupons should also be advertised in the Sunday paper insert, at the registers, etc. Totally unfair "advertising", or lack thereof. A company is totally free to set their own rules, but the rules of the game should be clearly provided to the players! Kroger out; Publix in!
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Anonymous
map-marker Augusta, Georgia

Not standing by what Kroger sells.

About 18 months ago I purchased,$275.00, a "leather Chair" from Kroger. After about twelve it started to peel slilghtly and I was OK with this. However, withing the last few months all the leather is coming off and no end in sight. I contacted Kroger Customer Service and via e mail was thanked for contacting them and they would look into the matter. I was asking for a refund or in store credit for the price of chair. After about ten days Kroger, via e mail, asked for some info from the chair which I sent and also offered to send pics. Another week or so went by and the next e mail I received directed me to the Ashley Furniture Company and Kroger hoped this would help. Well, I didnt but from Ashley I bought from Kroger. Kroger is not standing by the products they sell, unless it is a Kroger brand. Please do not buy anythin from Kroger and expect them to help if you have a problem that is not their brand. Not that it matters but over the last 20 years I have spent close to $20000. a year on groceries, medicine and gas from Kroger. But, not any more. So, beware what you buy from Kroger.
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Loss:
$275
1 comment
Guest

Think about it you went to the grocery store and bought furniture. What did you expect?

Kroger does not offer any type of warranty.

But in this case Ashley furniture should. IT IS A GROCERY STORE.

Anonymous

Employees smell Like ashtrays.

I was checking out at Kroger on Bethelview Road in *** GA, and a woman named Melissa was bagging my groceries. she was fast enough, but made me feel like I was cattle. She was slinging my groceries around like they were indestructible, and never made eye contact. She was talking to another employee in a very degrading and unprofessional way, and the employee was embarrassed to be reprimanded in front of customers. I felt bad for the girl and was embarrassed myself. I noticed Melissa smoking on the curb when I went into the store, which is probably why she smelled like an ashtray. Either be friendlier, or barring that, be professional. Don't be unfriendly and unprofessional at the same time, its a big turnoff.
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4 comments
Guest

Next time do not sniff the empolyees. How would you like someone to come up and sniff you?

Guest

Perhaps the person was smoking too close to the door? I'd complain about that.

Also nothing worse than smelling that strong odor of cheap cigarette smoke on someone.

I think the OP has good points. I noticed a lot of employees at different Kroger locations have no respect toward customers or coworkers.

Guest

Seems you want to complain more about the person smoking then anything else. You are a busybody that needs to get a life.

Guest

You started out complaining about Melissa's attitude. Then, if that wasn't enough, you decide you have to bring up the fact that you had seen her smoking on the curb when you went into the store.

That doesn't have anything to do with how you started out your complaint. How do you know the other girl was embarrassed, did it occur to you that maybe she was being told the correct way to do something?

Why would you be embarrassed, it had absolutely nothing to do with you?

If you don't like her attitude, go to a different store.

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