Kroger
Reviews and Complaints
The new bread sucks!!!
Preferred solution: Let the company propose a solution
Once, Twice, Three times followed around around by Kroger's employees-RACISTS!
- Being watched like a common criminal
Kroger Rewards Program Review
Kroger - 1-2-3 Rewards Prepaid Card Review from Seymour, Indiana
Kroger Work Experience Review from Yonkers, New York
Complaint
- Employees customer service skills
- Expired items
Preferred solution: Let the company propose a solution
New Credit Card Chip Readers
Major Problem! I am a Member of KEMBA Credit Union(Kroger Employee Member Benefit Association), and have Shopped Kroger for 30 Plus Years.
NOW Kroger REQUIRES a PIN for a VISA tied directly to a Checking ACCOUNT. For Security Concerns, I personally DID NOT assign a PIN to my CARD and NOW I CAN'T PURCHASE my Groceries without a PIN. The first MANAGER I discussed this situation with over the Phone after my Wife was Totally Embarrassed trying to pick up some necessities for her Mother who is in a Care Facility @ the Harrison Kroger, He(TIM) said That it was KEMBA's Requirement. So I then Called KEMBA and they Told me it was Kroger's Policy to Require the PIN.
Today I went in to the Harrison Kroger to do my weekly Shopping and It required me to input a PIN. Luckily the Associate(Donnie) @ the Self-Checkout lanes Manually Ran my VISA to get me Paid so I could go home. I Talked to the Floor Manager on Duty(Linda) and she informed me that this is the Kroger Corporate Policy since the Visa Cards have updated to the CHIP Format. Not as the Manager(Tim) told me Thursday over the phone!
I don't want to have to go Shop @ Rempke in Harrison and I will if Kroger leaves this Policy in Effect! Social Media is really a great avenue to discuss these types of Issues that Hold us DOWN!
Preferred solution: Let the company propose a solution
Review in Food Stores category
Customer isn't always right
I also work at Kroger and was told a customer gave me a bad review. In the review she stated I was talking to an employee leisurely, not paying attention to her and only scanned 2 of her 5 coupons.
I remember this customer. I was not talking to an employee leisurely, I was trying to help out a new cashier next to me while scanning items for her. If memory serves me right, some of her coupons were expired. She wrote a review and stated she was highly dissatisfied and I was spoken to about this situation as if I did something wrong.
I understand customers come first but sometimes customer lie because they didn't get their discounts. The customer isn't always right and the employee still gets reprimanded. The employee should have the opportunity to explain a situation underneath each dissatisfied review.
This will get people reading these reviews a clearer picture in what actually went on. Everything is geared for the customer but sometimes employees get disrespected for doing their jobs.
- Kroger is a great place to work
Kroger Customer Care Review from Coldwater, Michigan
Kroger Cashier Review from Englewood, Ohio
Fired over a Jug of milk and being human
Review in Food Stores category from Williamson, West Virginia
Kroger Customer Care Review from Atlanta, Georgia
EMPLOYEE TRIED HAVING HER BOYFRIEND VERBALY ATTACK AND THREATONED ME IN THE PARKINH LOT
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Thank You for venting YES your opinion does matter!
I have dealt with the same for the last 4 months! At first I just thought they were being helpful, today a bagger/cart lady followed my self and my grand daughter to our vehicle looked at my cart and walked past the stacked up carts and went on into the store.
I have never stolen anything, am not a thief, have worked for 43 years, paid for everything I have ever got, earned every penny and I AM DONE WITH KROGER!!! They can find someone else to harass. I will not spend one more dime in a store that I shopped for 25 years!!!
P.S. I`m Caucasian
You and your sister are the ones that are in the wrong. That poor man should have a right to take pictures of shoes to show his wife without being accused of being racist.
I can't say you weren't being watched, having not been there myself, but I do know a thing or two about loss prevention, having worked it myself in the past and I doubt the guy down the shoe aisle was loss prevention. In most cases/stores, loss prevention is trained to stay hidden and not draw attention to themselves, so coming down the same aisle you were on and striking up a conversation isn't exactly what the job entails, so, on that visit, at least, I don't think that particular person was watching you.
I will say this, I have traveled a lot and I am white and have lived several places where whites were few and far in between and I would go in places and feel like I was being watched, and I just let them watch me. I knew I wasn't doing anything wrong so I figured if they wanted to waste their time watching me while the real criminals were left alone to steal, that was their business.
I work in customer service and in my experience, employees do not just follow customers around and stare at them unless they look or act suspicious and sometimes they do not even then. If you are more worried about them looking at you than you are shopping, then I can see why they followed you around the store.