Kroger
Reviews and Complaints
I did not receive all my fuel points that i was owed
User's recommendation: Yes, but I must stay alert and check my purchases and always fuel points received.
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Verified Reviewer | Huntington, West VirginiaCheckout error
- Sale prices and digital coupons
- Best prices
- None that would cause me to change stores
Preferred solution: 4x fuel points
User's recommendation: I worked for Kroger 18 years and shopped there for 60
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Verified Reviewer | Rochester Hills, MichiganThe bakery dept at Rochester Kroger
- Customer service station rocks
- Bakery sucks
Preferred solution: Fire the person in the bakery department
User's recommendation: Complain
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Verified Reviewer | Stone Mountain, GeorgiaFuel points
User's recommendation: There should be a number on Kroger receipts to identify fuel systems concerns!
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Verified Reviewer | Ann Arbor, MichiganBad Food
Preferred solution: Full refund
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Verified ReviewerReward??
Preferred solution: Coupons that are appropriate.
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Verified Reviewer713437****
Preferred solution: Deliver product or service ordered
Pick up
User's recommendation: Be Patient
KROGER NEEDS TO PAY ITS EMPLOYEES
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Verified Reviewer | Clarksville, TennesseeDidn't add fuel points
Preferred solution: 2000 fuel points
Complaint agains employee
User's recommendation: Try and turn a negative into a positive
Kroger is not standing behind their cards!!
Preferred solution: Full refund
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Verified Reviewer | Alcoa, TennesseeCustomers bag their own groceries
Kroger on Hall Road in Alcoa, Tennessee, keeps their employees busy doing personal shopping for online customers. They have only two full service checkout lanes open, but many self service lanes.
Self checkout is not bad for a few items, but I don't want to do that with a full cart of groceries and stand in a long line because only two lanes are open. To add insult to injury, they expect you to bag your own groceries since no one is there to assist. Kroger customer service is non-existent these days and it is ridiculous.
I have spent a lot of money over the years with Kroger, but not anymore. I will go to Food Coty or Publix where they have hired enough personnel to bag your groceries.
- Good selection
- Very poor customer service
Preferred solution: I would like for them to bag my groceries when I shop there.
User's recommendation: Don't Shop at Kroger
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Verified ReviewerComplaint on manager
Complaint in bakery
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