Anonymous
map-marker Murfreesboro, Tennessee

I did not receive all my fuel points that i was owed

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We did not received all the fuel points due us. We didn't get about 450 points that were due. I have had to contact you almost every week. We have a Kroger charge card and we are due 25 cents a gallon and did not receive them. Thank you.
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User's recommendation: Yes, but I must stay alert and check my purchases and always fuel points received.

Linda M Bpl

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Verified Reviewer
| map-marker Huntington, West Virginia

Checkout error

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My shopping on1/5 omitted the 4x digital fuel points but received the digital my coupon from my account. Can you fix this for me? Linda McClellan 403795****77 Entry ID: 029 301 ** **2 8 26 1/05/24 11:01 A.M. THANKS
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Pros:
  • Sale prices and digital coupons
  • Best prices
Cons:
  • None that would cause me to change stores

Preferred solution: 4x fuel points

User's recommendation: I worked for Kroger 18 years and shopped there for 60

Alfred A Onk

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Verified Reviewer
| map-marker Rochester Hills, Michigan

The bakery dept at Rochester Kroger

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The bakery dept at the Rochester Kroger (Livernois and Walton) seems to think that adding candy sprinkles and white sugar icing to there donuts is ok??? WTF, if your dieabetic this would kill you., this is completely unnecessary and needs to stop so the rest of us can enjoy donuts, they even ruin the apple fritters with this nonsense., I dont know what there problem is but it needs to stop.
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Pros:
  • Customer service station rocks
Cons:
  • Bakery sucks

Preferred solution: Fire the person in the bakery department

User's recommendation: Complain

1 comment
Guest

Never again.

Kailynne Npy

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Verified Reviewer
| map-marker Stone Mountain, Georgia

Fuel points

The number your Kroger system gave me, I called! The answer I was given is that they are a coin service and could not help with other issues.
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User's recommendation: There should be a number on Kroger receipts to identify fuel systems concerns!

Frank U Swu

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Verified Reviewer
| map-marker Ann Arbor, Michigan

Bad Food

I purchased a cantaloupe and gluten free bread yesterday from the Kroger in Ann Arbor at Westgate, 400 S Maple Rd Ann Arbor, MI 48103. The Cantaloupe was rotten inside and the gluten free bread was molded. I have pictures of the product and my receipt from the store (ref #:072122). I was surprised to see Kroger's products were so bad and old, as this Kroger is pretty active. I spent $9.19+tax on these items. Is there a way to get a refund? I don't think I want to exchange the items as I live a distance from the store and I really don't want to go back to this location again. Frank Urban
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Loss:
$9

Preferred solution: Full refund

Laura O Gpe

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Verified Reviewer

Reward??

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Why does Kroger "reward" loyalty with coupons for 10% off some unrealistic value that you would never use on a weekly basis for 2 people?? It actually is starting to make me angry as I haven't used them in months - went to high - and they STILL send out these coupons for HIGHER than the last month's that you never used! Way to reward loyalty!
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Preferred solution: Coupons that are appropriate.

Virginia P Snv

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Verified Reviewer

713437****

Questions about my delivery membership, how do I cancel my membership, who do I contact to cancel my membership
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Detroit, Michigan

Pick up

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Still haven't confirmed that I can get my order... Let people know that they're going to be charged and not Getting The Groceries...
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User's recommendation: Be Patient

Anonymous
map-marker Gray, Kentucky

KROGER NEEDS TO PAY ITS EMPLOYEES

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WE HAVENT GOTTEN A CHECK FROM KROGER SINCE THE END OF NOVEMBER WEVE TRIED AND TRIED TO GET THIS FIXED BUT THEY DONT CARE. WERE NOT RICH. THIS ISNT SOMETHING THAT WE CAN LIVE WITH. WERE STRUGGLING. HOW CAN THEY GET AWAY WITH THIS FOR SO LONG???
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Randy T Jto

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Verified Reviewer
| map-marker Clarksville, Tennessee

Didn't add fuel points

Purchased gift card and didn't receive fuel points ,loyal Kroger customer, should not have to call and beg for you to do your job.
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Preferred solution: 2000 fuel points

Anonymous
map-marker Albuquerque, New Mexico

Complaint agains employee

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The lady at the service desk was treating me and calling me names and being rude. There's more there's always something with this smiths store there employees are most of them are rude and just don't care about anything but there paycheck. If I could I would drive to albuquerque to shop at another smiths but it's to far.
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User's recommendation: Try and turn a negative into a positive

Connie E Sby

Kroger is not standing behind their cards!!

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My husband got 2 Kroger gift cards for doing test for our insurance and we don't even have a Krogers store and they will not ship to us!!! What a rip off! You should at least give us cards that have stores around us!!
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Loss:
$35

Preferred solution: Full refund

Darryl M Ttm

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Verified Reviewer
| map-marker Alcoa, Tennessee

Customers bag their own groceries

Kroger on Hall Road in Alcoa, Tennessee, keeps their employees busy doing personal shopping for online customers. They have only two full service checkout lanes open, but many self service lanes.

Self checkout is not bad for a few items, but I don't want to do that with a full cart of groceries and stand in a long line because only two lanes are open. To add insult to injury, they expect you to bag your own groceries since no one is there to assist. Kroger customer service is non-existent these days and it is ridiculous.

I have spent a lot of money over the years with Kroger, but not anymore. I will go to Food Coty or Publix where they have hired enough personnel to bag your groceries.

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Pros:
  • Good selection
Cons:
  • Very poor customer service

Preferred solution: I would like for them to bag my groceries when I shop there.

User's recommendation: Don't Shop at Kroger

2 comments
Guest

Great! It looks like you solved your problem by going elsewhere. You will NOT be missed.

Guest
reply icon Replying to comment of Guest-2465435

Agree! People like OP crack me up when they go on about how they shopped there x number of years as if it makes their demands valid in 2024.

What they bought in 2015 or 2020 or whenever was part of the give and take at that time. You keep going back and paying until/if you decide it doesn’t meet your needs.

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Barbara N Orx

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Verified Reviewer

Complaint on manager

Not getting breaks on time, sometimes not at all. Scheduling is a problem, I was off Tues,wed,Thurs,fri, then worked sat and sun. This week off Mon,Tues,wed,thus, I've talked to store manager previously about this. Two new hires for front end and I am getting jacked around. I've had problems with Megan since the day I was hired which was over 6 mths ago.
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Diondra Gvd
map-marker Zionsville, Indiana

Complaint in bakery

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I purchased 3 turnovers this morning. One of them. Looks like someone bit on it. What if that someone is sick or has COVID or something? I bought those for my kids too. I tried to call the store, but nobody's answering.
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