Commentuntil after I had left. The attendant got paper towels and wiped my car, but said nothing about reimbursing me for the gas that did not go into my car, or about the gas that splashed all over me. I was too upset at the time to think clearly, as I was on my way out of town, and this delayed me nearly an hour. I also didn't think at the time about the potential danger of being doused with gasoline. Fortunately, no-one lit a match or cigarette near me before I was able to change clothes!
On June 26, I contacted the Kroger Co. by e-mail to find out who I should contact locally about being reimbursed for the ruined clothing and the spilt gas. On the 28th, I received an e-mail from Erick Leigh in Consumer Affairs saying that my e-mail had been forwarded for follow-up. Since that time, I have heard nothing, and had no response to my follow-up e-mail on July 6.
Needless to say, Kroger has lost a loyal customer of nearly 40 years. They have also lost the business of many of my friends and relatives, who were horrified that Kroger had such a cavalier attitude toward what could have been a very dangerous situation.
 Comments (5) |  |
| 1. Written by BMahone, on 14-03-2010 03:00 I have looked at numerous stations for signs stating that spills are the responsibility of the customer, and have yet to find one. I still believe that defective equipment should be the responsibility of the company, not of the victims. |
| 2. Written by julie, on 13-03-2010 21:37 yes it happened to me twice at two different gas stations in the last two weeks. One time I was pumping the gas the other my daughter. I have pumped by own gas for 25 years and this has never ever happened to me before. One gas station reimbursed me the other did not. I didn't think about ruined clothes or the danger nor was I warned or offered help at either station, one was Costco the other Chevron. The one station told me that the same thing happened the week before and it spilled 5 gallons of gas on one lady. |
| 3. Written by Eric S, on 30-01-2010 01:08 Thank-You Wknight1631.... If the gas overflows in Kroger, BP, Shell or anywhere else it is always the consumers responsiblity! Duh!!! |
| 4. Written by BMahone, on 20-01-2010 10:05 If the station had such a sign, it was not visible. I did not overfill my tank, the pump was defective, and the station knew that they were having problems with defective pumps. I was standing beside the car holding the pump, which is why I was splashed with gasoline. And the very least Kroger could have done would have been to respond to me, rather than ignoring me completely. |
| 5. Written by Wknight1631, on 19-01-2010 08:01 All fuel stations have signs that state the safety rules for consumers. They also state that spills due to customers overfilling their tanks are the responsibility of the customer, and the business is only responsible for the clean-up. |
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